Valvoline Instant Oil ChangeReviews of vioc.com

Would not recommend!! They "chiseled" the drain plug out of my daughters car, ultimately leading to enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after us taking the vehicle to a mechanic and having documentation as to what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We even still have the damaged oil pan as evidence. Since the repairs and provided documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! I spoke to the area manager once in person prior to taking it to a mechanic, and he mentioned the possibility of the vehicle running over something prior, which jammed the plug. Per the mechanic we took it to, there is NO evidence of the car running over anything, and again, we have the pan as evidence. The area manager also suggested we connect with the facility that did our prior oil change, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "it won't do you any good going above us". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!

My son bought Group On coupons for an oil change at Valvoline in Stafford, VA. AFTER the oil was changed the Valvoline representative said their store was not a store that accepted the Group On coupons. It clearly states on Group On that this facility DID accept the coupon. The oil change cost $113.00. He could have gone to Pep Boys for $110 oil change and got new windshield wipers and tires rotated. The management at Valvoline would not even reimburse me the $32 difference from the Group On coupon! Would NEVER go to this facility again.

I went here to get an oil change. The regular place I go to got a lot more expensive and and I would also have to wait. I was able to get in right away. The guy who helped me was really nice, but talked ridiculously fast. Multiples time I had to ask him to repeat himself. At one point he checked my cabin filter which was really dirty. He said it was $15.99 and he'd throw in a 15% discount. Because he talked so fast I wasn't 100% sure of the price. I ask him to repeat himself and again I heard $15.99. I told him to gho ahead. After I got the bill it turned out to be $59.99. I explained to him what happened. He said he sometimes talks fast and is hard to understand and he'd take care in the future. I should have had him remove it but I needed the filter. I falsely assumed they were honest and that was a typical price for a cabin filter. I said I'd pay for it. A decent place would have at least given me a larger discount. When I got home I searched for air filters and found the same one for under $20 and could find other brands (probably better quality) for close to $10. You might think it's because of installation costs. It took him less than 60 seconds to take it out less than 60 second to install the new one. This is just plain and simple price gouging I know it's my fault for trusting them and not having them take it out. I thought I found a new place for oil changes and other maintenance. Now I'll never go back to any Valvoline Instant Oil Change. It hit me later why he talks so fast. You are not a customer that they care about. They want your money and then you can go. They need you out as quick as possible to get to next victim in line I submitted a complaint on the main website and they gave me a discount for a future oil change that was less then the one I used this time. Like I'd want to go back anyway. Another slap in the face by a company who doesn't care about it's customers.

I went there yesterday in mid afternoon. the three bays were full and one other car was there outside before me. After waiting twenty-five minutes, nice worker came over to me and said that two vehicles were corporate accounts and would be there for a long while. I was not overly upset except for the fact that they could have told me twenty minutes before. When I showed the man the online coupon for 50% off, eh said they would honor it tody. The coupon disappeared and I chatted and called and got no help. I will never be a customer of theses shady scumbags again.

Do I have to give them a star They are lousy they don't top off your fluids but they try to find something wrong with the car so they can fix it at an over inflated price just as they're oil change price they have a bunch of unprofessional people that aren't mechanics wanting to fix items on your car when I went several ghetto acting individuals playing around it's better to go to a reputable place to get your oil change it it will most likely be less and they check your other fluids

Took my 2020 Hyundai Tucson in for an oil change. They didn't put oil back in my car, causing damage to my engine. I called valvoline's corporate office to file a complaint, and for something to be do to settle situation. Complaint was forwarded to manager of the location on Goodman Road in Southaven Ms. The manager called, was very rude. Talking over me, and loud talking me. I told him I'm terminating the call, to keep myself from responding back in anger. He closed the case without notification from him or corporate. I found out they closed the case four days later. I found that out when I called back to Valvoline's corporate office. Next step, I will be reporting to BBB, and get legal assistance.

Valvoline instant oil change Urbana, Ohio. I normally don’t do much complaining… but… my last oil change was followed by dash lights coming on within a few days. A few more days and I began hearing a noise that I knew wasn’t ok. I got it to Marysville to check out what was going on, still not thinking anything about the oil change. After lining up rides to drop it off and pick it up, it was brought to my attention that an oil change facility wasn’t able to change oil properly. After some time on the phone and starting a claim , I was informed that they would need me to bring in an invoice. I stopped at the location and emailed it to the manager. You can’t call the location directly and this was the fastest way to get the email address. Store manager said I would be taken care of and thee payment could be sentdigitally or mailed. Digital was faster, that’s what I chose. From Thursday until last Wednesday, I get no communication about receiving digital payment. I call(customer care because again, no direct accountability by location manager). They then inform me that they had sent a paper check out last Monday.. I decided that I would just wait for the check since it has already been sent out. Now we are a full week after the check has been “sent “ and still nothing. All I asked for originally was to pay the bill to the qualified shop that did their work correctly and that I would need to have another oil change after 500 miles to get the rest of the metal out of the system. Now they can’t manage issuing payment and now I’m being told that their mail takes 7-10 business days. I didn’t know that Mail worked differently for Valvoline than it does for the rest of the United States. They have agreed to pay the bill due and the oil change to finish flushing metal out of system. All I asked was for this to be done and then an oil change after this has been taken care of to make up for my wasted time and gas for taking vehicle elsewhere and getting rides and the inconvenience of getting the run around with getting the money. Still willing to offer the benefit of the doubt and remain a customer that has taken multiple vehicles to this location over multiple years. And then the manager, says no he is not willing to give me an oil change because he’s already doing one,Knowing that the oil change being done is to finish taking care of the issue they created.(removing metal) so, to you Valvoline instant oil change in Urbana, Ohio, not only is your work unsatisfactory, your customer service is abysmal and management is sickening. Let’s just say zero stars out of 10. PS, you can’t do a review on their Facebook page and I think I know why. I will go to the website and do one there but just wanted to make sure I could get one on here as well.

I visited Take 5 this morning and they were very busy so I called Valvoline and spoke with a customer service rep who quoted me a price of $99 after factoring in a $25 coupon she texted to me. She indicated that I could go to a the location at Johnson Ferry and Roswell Rd because they had my filter. Upon arriving they indicated that they did not have the filter but I could go and buy the filter and they would reimburse me. I did that and then returned to have my oil changed. Upon checking out they indicated the bill was $115 after reimbursing me for the filter. When I explained that I was quoted $99 for my car including a filter without me having to take the time to buy it, they said there was nothing they could do. I was obviously very frustrated and expressed to them that this would be the last time I would come in for my oil change. They have signs indicating they value giving excellent customer service but my person al experience was TERRIBLE!!! Heads up.