Valvoline Instant Oil ChangeReviews of vioc.com

I wish i could leave no stars. In 3 months I had an oil change done and the tech misread the amount of oil put in, I called and went back and the technician spoke with manager then informed me the manager stated I needed to pay for additional oil even though i was within the 30 warranty. The technician filled my oil and 2 months later my maintenance light came on so I took it to the Palm bay location and was told that it was extremely overfilled and that it could have led to problems with the engine. It had over 3 times the amount of oil that was required. This location is closer to me but I will drive 35 out the way to go to palm bay as I know my car is in good hands. Do better because thos could have cost me more than just an oil change

I want to express my concerns about the manager of this store (652 7200 S, Midvale, UT 84047), Joey. In my experience working with him, I found him to be rude, lazy, and sexist. Other employees could likely share similar experiences. Joey frequently allowed the women to take a back seat while the men handled the cleaning duties. The men often had to endure uncomfortable conditions, whether it was extreme cold or heat, while out holding the sign; the women were not held to the same standards. This type of management is unhealthy for everyone involved, which is why I'm writing this to warn others about him. You should be cautious about trusting your valuable and expensive car with this individual. There are other Valvoline or Burt Brothers locations that you can consider instead. Furthermore, there are serious forms of sexual misconduct. Joey has sexually assaulted some of his employees, which cannot be overlooked. This behavior is intolerable and must be addressed immediately. 652 7200 S, Midvale, UT 84047

Southaven vavoline is horrible do not go he lied like he checked my fluids because he was ready to close when I said something about it he then filled everything up waited over an hour

I went to the Clifton Park NY location for an inspection. Although I was there at noon and they are open until 5 the guy tells me no he won’t do it because he is going home! What is going on? If you don’t want to work just close the shop. I will never return regardless. This is beyond incompetence. It is lazy and rude to treat customers this way. I don’t appreciate having my time wasted.

Whenever I go to Valvoline, I have a shoddy experience. Whether it’s being sold wipers that break or don’t clear windshield after a month, or being told they can’t take me when it’s 5:40 and they close at 6pm. I like the convenience of sitting in car, but customer support and fairness are lacking.

Mr. Mitchell: The reason that I am attempting to contact you is concerning an issue I had with your location in Franklin TN. I took my girlfriend car to this location for the second time. While checking in I mentioned to the attendant that previously after my oil change there was a leak of oil on my garage floor. He assured me and game a personal promise it won't happen again. We'll guess what it did. When I contacted Customer Service I expected some action and as of today crickets. Not sure if this is the way you want your company managed but that's not my issue. Will you kindly have someone to look into the matter? There's recorded and written messages. I'm sure CS calls are probably recorded for those to do research or simply call me. Now, if you feel I'm wrong, just let me know. CS2021184 Thank You Ron

Scammed by Valvoline – Warning to Others! I want to share my recent experience with Valvoline so others don’t fall into the same trap. Before purchasing an oil change Groupon (valued at $53), I called Valvoline and confirmed with a representative which option I should choose. I followed their advice and was clearly told that after redeeming the Groupon, I’d only have to pay $7 extra — no more. But once the service was done, I was shocked to hear that my $53 Groupon only covered $24 of the total cost. They told me I now owed $74 more, meaning I effectively lost $30 on the Groupon and still had to pay more than the full price of a regular oil change. I asked them to review the phone call where I was told the $7 final charge — because they record all customer calls — but they refused to review it before 5 PM and said I had to pay immediately or leave without my ID, which they were holding. They told me to come back tomorrow if I wanted them to listen to the call, but for now, I had to pay up. I felt pressured, scammed, and powerless. There was no supervisor available, no willingness to resolve it fairly, and no accountability. I paid based on a promise that they’re now refusing to honor. This is unacceptable, and I’ll be sharing this story everywhere until it’s made right.

Valvoline, Seekonk, MA - liars, can't change an oil filter and wouldn't pay for repair. I took my car in for an oil change... a few weeks later I still smelt oil burning so I took my car into the dealer and $180 later, they told me the oil filter was not installed correctly. I asked the Mngr (Moses) to pay for the $180 for the correction, showed them the dealer invoice and had the dealership send him an email with details. They declined to pay. Besides just being horrible at oil changes, they also lied and pointed to a little rust on my radiator saying that was a sign that I needed to have my radiator flushed (total BS). Liars, incompetent company. Go anywhere but here.