Kristen G.
Poor communication and false advertisement
We placed an order with them for some decals to go on our mobile food truck and we were told they would be shipped within 5-7 business days….after almost a month of not receiving any tracking information or shipment notice I contacted them through email because that’s the ONLY form of contact they have they responded the next day and promised that my order would be shipped out that afternoon and the tracking information would be emailed to me either that afternoon or next day…..i did not receive any tracking information that day or the next so I emailed them and then they kept saying they couldn’t find my items and were not communicating very well so I asked for a refund and went to vista print and ordered the exact same thing and I was shipped within a week and delivered!!
Response from vinylstatus.comJul 16, 2026
I'm really sorry — this isn't the experience we want anyone to have, and the fact that your emails went unanswered is on us, not you. I want to make this right immediately. I've flagged your order internally and we'll get you either a full refund or a replacement shipped today, your choice. Please email me directly at [email protected] (I'll watch for it personally) with the order number or the email address you ordered under, and I'll take care of it right away. Apologies again for the runaround.