Vinyl Me, PleaseReviews of vinylmeplease.com

I didn’t receive my album. It shipped to an old address which is strange since I updated my address and paid with PayPal where the address is correct.

To VMP's credit, they do press quality records. Unfortunately, their customer service/subscription service is lacking. They tell you that you can swap out your record of the month, but if you swap it for another record that's in high demand they'll cancel your swap without informing you whatsoever. When you reach out to customer service, they say they can't do anything about it. For $40+ records that's completely unacceptable. I will never use their service again.

International customers got shafted.

You are not solving a simple problem. Review the correspondence and it will be clear If there is an issue, you are not explaining it to the customer

I have been a member since 2019 with over 300 records in my collection coming from VMP. I've been a huge proponent of their service, product, and customer service for years. On 8/26 Vinyl Me Please changed a "swap" I had made for a record without an email, a text, or anything. Their company line has been it was oversold and they wanted to make sure people signed up for "Essentials" got it. I understand that things happen, but I've received Zero communication from the company about the "reverted swap," the lack of warning about reverting my swap, and the ZenDesk complaint I've made. Listening to a Podcast follow up (about this situation), they make no reference or apologies for not sending out emails describing what had happened and acted like they did and all was in the right. The company used a bait and switch tactic and then just assumed people wouldn't want to wait for a repress (based on info from the podcast). I've waited nearly a year for VMP product because I know it will be quality. I want the product I ordered. Not a lame excuse and no apology.

I’ve found some great new favorites here but it’s expensive and takes a looooooooong time to get your records. Also, customer service is nonexistent in my experience. I sent 3 emails about a shipping notice I got for a wrong record after I made a swap for my monthly pick. No one has responded (about 5 days later); the next communication I got from them was about a price increase for membership. Super disappointed. I’d skip this service.

Expensive, frequent mess ups and poor customer service. I’ve been a subscriber for over 3 years and have a huge amount of releases which still get frequent listens. However, the last 3 months this company has completely nose dived with poor decisions and errors; 1/ implementing AI into customer service. Their great customer service was one of the biggest pros, given the lack of QC at most pressing plants. Their team has now been replaced, with heavy reliance on AI which often gets things wrong and weeks to get a response from an actual human. 2/ Ramones swaps being reversed. Despite swapping immediately after the window opened my selection was reversed due to insufficient stock. Not just cancelled, reverted to a different record that was not wanted. 3/ Mystery Vault Bundle bait and switch. After the promise of rare titles they sent boxes of complete junk, standard release and damaged records. The error was acknowledged and the second round of boxes was described more accurately and sold at a better price, but I’m still waiting on customer service to reply on complaints from the first. 4/ The Discord Cult. Full of memes and users defending the company no matter what they do. Info is often shared their exclusively forcing participation. 5/ Delays and lack of communication. Almost every pre-order runs the estimated date, and there been times when delays are only communicated after items show as ‘in stock’. Overall it’s no longer worth the headache and there’s plenty of other amazing vinyl series and labels to spend your money on.

In the context of early access for a good sale with curated vinyl bundles of items with limited availability, the website for VMP had numerous technical errors that made it impossible for me to order my chosen items. I contacted customer support, who later confirmed that this was a bug and that it was fixed, but the items had long since sold out by that point. I was able to buy a different product during the sale, but not the ones I wanted to purchase. Too bad, VMP.