VinovestVinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.
Vinovest (vinovest.co) has 280 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingBeer & Wine · San Jose, California
Excellent
Beer & Wine · Pomona, California
Excellent
Beer & Wine · Walnut Creek, California
Excellent
Beer & Wine · Hayward, California
Excellent
280 approved reviews, newest moderated first
Caden B.
Love the alternative investment source!
Response from VinovestSep 15, 2022
Hi Cadenm Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
Alex
I liquidated 2 months ago - still haven't received my money back. After sending 4 emails to support after maybe a week I finally heard back saying they need my bank info. I fill it out the same day. Get told they do payouts once a week. Week goes by... surprise! Still don't have the money in my account. Don't invest with them. I work in payments and have experience in wealth management and I'm just floored at how bad my experience has been with Vinovest. There's no excuse for how long it takes to get in touch with someone - especially someone handling your money!
Response from VinovestSep 15, 2022
Hello Alex, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We would love the opportunity to speak with you more about your account and your overall experience. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away. Thank you again for your feedback.
Michael
Their customer service is nonexistent. I have been calling and sending emails for over a week. Once they have your money they disappear.
Response from VinovestSep 8, 2022
Hi Michael, Thank you for your feedback. I am so sorry to hear your experience with Vinovest. did not match your expectations.. This is never the client experience we want our investors to have. We strive to respond to all of our customers in a timely fashion. We want to be sure that your funds from your account are returned to you as soon as possible. If you can provide your email account, our team will ensure your payment is processed ASAP, if it has not been already. Your feedback is very important to us as we continue to grow. Thank you again for your feedback.
Justin H.
Vinovest is an excellent way to add hard assets to my portfolio, adding further diversification beyond traditional stocks, ETFs, and real estate.
Response from VinovestSep 15, 2022
Hello Justin, Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
Matt
Steer clear from this company. There is no way to withdraw money yourself and you have to go through support. Unfortunately, it becomes very difficult to get ahold of someone. When calling, no one answers. If leaving a voicemail, it goes unreturned. When emailing, they will respond to maybe 1/5 emails and often >1 week before reply. I’ve been trying to get $1,000 back from them for nearly a month. Building customer trust should be a cornerstone of any young company, and this critical area leaves much to be desired. I’ve had to file a formal complaint with the Better Business Bureau to hopefully spur a response from Vinovest.
Response from VinovestSep 15, 2022
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We would love the opportunity to speak with you more about your account and your overall experience to be sure that your withdrawal has been completed. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away. Thank you again for your feedback.
Ryan N.
Everything was all great until you sell and want to access your funds. Customer service takes forever to respond and it seems like they only have two people working for them and they only respond to calls and emails once a week. I believe in Fine Wine as an investment but don't trust your money with a company that does't take getting your money back to you seriously.
Response from VinovestSep 15, 2022
Hello Ryan, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away. Thank you again for your feedback.
Mike L.
I decided to give Vinovest a shot and invest some money into wine based on my growing interest in the market. The app is flawed in a major way and it needs to be fixed. When you place a "buy order" for certain bottles they take your money and charge you a trading fee but sometimes that purchase will not end up in your portfolio. On two occasions I've had a sizeable sum of money taken from my account and it just disappears. There is nothing on the app showing I have a pending order. No email trail. It just disappears. Be careful using this service. Track all your trades. Better yet, don't use this service until they fix this issue.
Response from VinovestJul 22, 2022
Hi Mike, Thank you for your feedback. I am so sorry to hear your experience with the Vinovest marketplace trading platform did not match your expectations.. This is never the client experience we want our investors to have. We strive to give all of our customers the best experience with their individual marketplace trading accounts. Our team is continuing to make changes and improvements to the platform as we move through the beta phase of testing the marketplace. New features, to the website and app, will be added to help improve the user experience. We have followed up with you in email as well, to help with your requests to your marketplace trading account. Thank you again for your feedback.
Gus
Just started investing in VinoVest, so far everything is going easy and smooth.
Response from VinovestSep 19, 2022
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!