vincustom.comReviews of vincustom.com

Response from vincustom.comAug 26, 2026

Chuck, thank you for your service — and I'm sorry this shirt wasn't what you expected. Fabric content is something no customer should have to hunt for in the fine print, and that's fair feedback we're taking seriously. I'd like to look into your specific order and the labeling you described rather than leave it here. Please email [email protected] with 'Trustpilot – Chuck' in the subject line and we'll make it right.

Response from vincustom.comJul 31, 2026

Hi G. Gonzales, I'm sorry — a product that made you feel taken advantage of, rather than valued, is the opposite of everything we set out to do here. As a veteran and a repeat customer, you deserved better than what arrived, and I'm not going to argue against how it landed for you. Please email me directly at [email protected] with your order number. I'll issue a full refund and look at what went wrong on the material and the build. Your service deserves respect, and it starts with making this right. — Jade @ VinCustom

Response from vincustom.comJul 30, 2026

Hi Joann, I'm sorry — five orders in with us, and this is the one that let you down. Cheaply made isn't a description we want on any shirt leaving our shop, and "not worth sending back" tells me you'd already written it off before I could hear about it. That's on us to make right, not on you to salvage. Please email me directly at [email protected] with your order number, and I'll issue a refund and look at what happened on this piece specifically. You've earned better from us, and I want to fix it. — Jade @ VinCustom

Response from vincustom.comJul 29, 2026

Hi JLK, I'm sorry — an item that never arrived is bad enough, but running into a wall when you asked support for a refund is the part that shouldn't have happened. That's not the standard we want to leave you with, especially when the shirt was tied to your service. Please email me directly at [email protected] with your order number, and I'll pull up the delivery record, look at where the courier handoff broke down, and get you a refund or a replacement — your call. I'll take it from there personally. — Jade @ VinCustom

Response from vincustom.comJul 25, 2026

Hi Anthony, I'm sorry the experience fell this far short of what you expected — from the offer as advertised to the shirt itself. You've earned better than that, and I don't want to leave it here on a public review when I can look at the specifics with you directly. Please email me at [email protected] with your order number, and I'll go through everything with you personally — the material, the timeline, the pricing you saw — and make sure we get this resolved in a way that's fair to you. — Jade @ VinCustom

Response from vincustom.comJul 25, 2026

Hi Greg, I hear you — an offer that reads "free plus $9.95 shipping" and turns into $19.90 at checkout isn't the transparent experience anyone signs up for, and I don't want to argue the point. Whether the branch add-on is meant to be optional or not, if the checkout doesn't clearly show it that way, that's on us to fix. Please email me at [email protected] so I can pull up what you saw on the page, check whether the "leave blank" option should be there, and get you the shirt at the price you expected. — Jade @ VinCustom

Response from vincustom.comJul 10, 2026

Hi Sandra, I'm sorry — this is not how a cancellation should have played out, and being told partway through that a modified version is coming anyway is exactly the opposite of what "canceled" should mean. Six orders in with us, you shouldn't have to fight to be heard. Email me directly at [email protected] with the order number and I'll stop the new order today if it hasn't left yet, issue a full refund rather than partial, and look into how it got re-routed after you already pulled the plug. — Jade @ VinCustom

Response from vincustom.comJun 22, 2026

Hi Jay, I'm sorry the shirt fell this short — quality on a custom order should never reach the point you're describing, and I won't argue with what you saw when it arrived. That's on us to fix, not explain away. A few of the accusations I'd want to address properly rather than in public — including how our production actually works and where things come from. Please email me at [email protected] with your order number, and I'll review the piece, the personalization policy, and what we can do to make this right. — Jade @ VinCustom