vincustom.comReviews of vincustom.com

Response from vincustom.comAug 8, 2026

Hi there, Thank you — and I'll make sure Hannie sees this word for word. The turnaround you described — an incorrect shirt made right, and coming out the other side with your faith in customer service restored — is exactly the standard she and the team hold themselves to. That doesn't happen by luck. Glad the corrected shirt hit the mark and that your husband is proud to wear it. Hearing the quality holds up after the wash cycle too is the real test. Next time you need anything, [email protected] — we're all here. — Jade @ VinCustom

Response from vincustom.comAug 5, 2026

Hi Janet, Thank you - being there when someone has a question is the low bar of customer service that a lot of companies still trip over. Real questions deserve real answers, not scripts, and hearing the team met you where you were is good to know. The "by the way" on the shirts made me smile - beautiful shouldn't be an afterthought, but I'll take it, especially with the rest of the review. If you're ready for another one, or want to shape something custom, email me directly at [email protected]. — Jade @ VinCustom

Response from vincustom.comJul 31, 2026

Hi Michael, Thank you — quick to settle is the mark customer service is really judged by. It's not about avoiding problems entirely; those come with any custom operation. It's about how fast the team steps in and takes them off your plate when they do. Sounds like ours did that here, and I'm glad. Second order in, and I appreciate you giving us the chance after something went sideways. Whenever the next piece is calling — or if anything else needs sorting — email me directly at [email protected] and we'll handle it the same way. — Jade @ VinCustom

Response from vincustom.comJul 30, 2026

Hi Angelo, Thank you — and 10 reviews in, when you say we stayed on it daily, that means the pattern held even when it counted most. Anyone can be responsive on an easy order; the real test is whether the team keeps showing up when something needs sorting out, and it sounds like they did. I'll pass this along to the response team specifically — they should hear their work landed. Whenever the next piece is on your mind, or something needs another close look, email me directly at [email protected] and we'll pick it up from there. — Jade @ VinCustom

Response from vincustom.comJul 25, 2026

Hi Dennis, Thank you — short, direct, and with the exclamation points to match. That's the reaction we hope for when someone opens the package: no qualifiers, no "but the fit was okay," just love the product. That doesn't happen unless the design, material, and finish all work together, so it's a win when they do. If you want to add to what you've got — a matching piece, a different design, or something custom for a specific meaning — email me directly at [email protected] and I'll help shape it. — Jade @ VinCustom

Response from vincustom.comJul 25, 2026

Hi Ron, Thank you — and I'll make sure Annie hears this one directly. The details in the review are what stand out: you didn't have your order number, and instead of the standard "please provide your order details" runaround, she took your name and tracked it down herself. That's the difference between service that solves problems and service that hands them back. Regular updates after that just seals it. Second order in with us, and Annie has clearly earned your trust. Next time, [email protected] — she and I are both here. — Jade @ VinCustom

Response from vincustom.comJul 22, 2026

Hi Joel, Thank you — communication and the shirt itself both getting the caps treatment tells me the team held up on the two sides customers usually judge separately. Talking well through the order matters as much as what shows up at the door, because a beautiful shirt with a rocky path there still leaves a taste. Second order in, and I appreciate you giving us the chance again. If there's a specific piece you're eyeing next — same design, a custom idea, or a gift — email me directly at [email protected] and I'll help shape it. — Jade @ VinCustom

Response from vincustom.comJul 21, 2026

Hi Jack, Thank you — fast, good-looking, fair price. That's the trifecta most brands claim and half deliver, so hearing all three from you on the same order tells me the team held the line where it mattered. Speed doesn't come at the cost of the print, and the price stays fair without cutting corners on what you actually feel wearing it. Second time around, you've got a read on us now. Whenever the next order is calling, email me directly at [email protected] and I'll make sure it stays that way. — Jade @ VinCustom