vincustom.comReviews of vincustom.com

Response from vincustom.comFeb 3, 2026

Thank you for sharing your experience with us — we truly appreciate the honest feedback. We’re glad to hear that the ordering process was easy and that everything arrived quickly. However, we’re very sorry to learn about the issue with the zipper on your zip-up hoodie. That’s not the experience we want for you. We would be more than happy to either issue a replacement or process a refund, depending on what works best for you. Please reach out to our support team directly at [email protected] and include: Your order number A brief description of the issue (If possible) a photo of the zipper for reference Once we have that, we’ll take care of this for you as quickly as possible. Thank you again for bringing this to our attention, and we appreciate the opportunity to make it right.

Response from vincustom.comJan 6, 2026

Thank you for taking the time to share your experience, Joe. We’re really glad to hear that the remade hat arrived and fits exactly the way you wanted. We do sincerely apologize for the longer-than-expected time it took to complete the remake, and we appreciate your patience throughout the process. Your feedback about sharing before-and-after photos is a great suggestion, and we’ll certainly take that into consideration as we continue improving our service. Thank you again for giving us the opportunity to make it right and for choosing VinCustom.

Response from vincustom.comJan 5, 2026

Thank you for sharing your experience and for your patience. We’re glad our support team was able to quickly correct the customization charge for you. Regarding the size, please don’t worry — if there’s any issue with the XXL selection or if you’d like us to double-check it for you, just reach out to [email protected] with your order number and we’ll be happy to confirm everything before or after delivery. Thank you again for your support, and Semper Fi 🇺🇸

Response from vincustom.comDec 26, 2025

Thank you for your feedback! We’re glad our team could assist you quickly and help resolve the issue while your item was in transit. We truly appreciate your patience and support.

Response from vincustom.comDec 22, 2025

Thank you for the detailed feedback! We’re really glad to hear you’re happy with both the T-shirt and the ball cap, and that the quality, fit, and stitching met your expectations. Your sizing note is especially helpful for other customers as well. It means a lot to us to know you’re a happy camper — that’s exactly what we aim for. If you ever need anything else or want to customize another item, we’re always here to help. 👍

Response from vincustom.comDec 12, 2025

Thank you for letting us know, and we’re really sorry for the sizing issue — we understand how frustrating that can be. For your privacy and to get this resolved quickly, please have your wife email us directly at [email protected] with the order number and the size needed (XL). Our support team will take care of the exchange and guide you through the next steps right away. We appreciate your patience and look forward to getting this sorted for you.

Response from vincustom.comDec 11, 2025

Thank you for your feedback — we’re really glad to hear you love the product! Regarding shipping, we truly appreciate you pointing that out. Some items are produced and shipped from our overseas workshop to ensure consistent quality and customization accuracy. We’re always working to improve delivery times and transparency, and your comment helps us do better. Thank you again for choosing VinCustom — we appreciate your support! 🙏

Response from vincustom.comDec 8, 2025

Thank you so much for your feedback! We’re really happy to hear you loved the quality of both the shirt and the hat. We truly appreciate your patience with the shipping as well — sometimes it takes a bit longer, but we’re glad it made it to you safely. If there’s ever anything we can do for you, we’re always here to help! 🙏💙