vincustom.comReviews of vincustom.com

Response from vincustom.comDec 8, 2025

We’re truly sorry to hear about your experience, and we completely understand why you’re frustrated. Receiving the wrong size or a generic item is absolutely not the standard we aim for, and it’s not acceptable to us either. We’d really like to fix this for you as quickly as possible. If you can send your order number and photos to [email protected] , our team will personally review it and make sure the correct Air Force hoodie—with all the custom details you ordered—is sent out or a proper solution is arranged. We take every customer concern seriously, especially from our veteran community, and we want to make this right. Please reach out so we can help you directly. Thank you for giving us the chance to resolve this.

Response from vincustom.comNov 26, 2025

Thank you for sharing your feedback — we truly appreciate it. We’re very sorry to hear that the material wasn’t what you were hoping for. Our product page clearly lists the fabric blend so customers can make the choice that suits them best, but we completely understand that preferences for natural vs. synthetic fabrics vary. We never want anyone to feel disappointed with their order. Please reach out to us at [email protected] and we’ll be happy to look into a solution for you. Customer satisfaction means a lot to us, and we’ll do our best to make this right. Thank you again for giving us the chance to improve.

Response from vincustom.comNov 25, 2025

I’m really sorry to hear about this experience — that’s not the standard we stand for at VinCustom, and we’d like the chance to make it right. Just to clarify: we do not claim to manufacture in California. Our support office uses a U.S. address for communication, but production and personalization are handled by our workshop overseas — which is why we’re able to offer custom veteran items at an affordable cost. We understand how that can feel confusing, and we’re working to make this clearer on our website. As for the product quality, this absolutely shouldn’t happen. We stand behind every item we ship, and if something arrives below standard, we replace it at no cost. Please reach out with your order number so we can resend or refund your item immediately. We’ve helped thousands of veterans receive corrected or replaced items when something wasn’t right, and we want to do the same for you. Thank you for giving us the chance to fix this.

Response from vincustom.comNov 15, 2025

We’re very sorry to hear about this experience, and we genuinely appreciate you bringing it to our attention. This is not the level of service we want for any customer. We’d like to fix this for you immediately — including correcting the rank at no cost. Could you please reply with your order number or email us directly at [email protected] so we can personally handle this case for you? Thank you for your patience, and we’re committed to making this right for you. 🙏

Response from vincustom.comNov 14, 2025

I’m truly sorry to hear that your order didn’t arrive in time for the Marine Corps Birthday — that’s definitely not the experience we want for any of our customers, especially on such a meaningful day. Please reach out to us at [email protected] with your order number so we can look into this right away and make things right for you. We’ll make sure you’re taken care of as quickly as possible. Thank you for your patience — we’ll get this sorted.

Response from vincustom.comNov 6, 2025

I’m truly sorry to hear you felt misled — that’s never our intention, and I completely understand how this could come across that way. To clarify: our “Free Veteran T-Shirt Offer” covers the shirt itself at no cost — customers only pay for shipping and optional customization (such as name, rank, or branch details). We clearly note this during checkout, but we can absolutely do better at making that distinction clearer upfront. We started this offer as a way to give back to veterans — not to trick anyone — and it pains us to know you walked away feeling disappointed. I’d love to personally review your order and make this right, whether through a refund or a complimentary replacement.

Response from vincustom.comNov 3, 2025

I’m truly sorry for the experience you’ve had — this is not the kind of service we stand for at VinCustom. I completely understand how frustrating this situation must feel, especially when communication hasn’t met your expectations. It looks like your order was part of our complimentary Veteran offer, where customers only pay shipping and tips. If the tracking number provided didn’t match your delivery, that’s on us — and I want to personally make it right. Please reach out directly to [email protected] with your order number, and I’ll ensure you receive either your refund or a new replacement shipped at no cost. We sincerely appreciate your service and your patience while we resolve this properly. 🇺🇸

Response from vincustom.comOct 27, 2025

I’m truly sorry you’ve had this experience — that’s not who we are or how we do business. I completely understand your frustration, especially after three weeks without clear communication. Please rest assured: VinCustom is not a scam. It sounds like your messages may not have come through, or our replies might’ve landed in spam. Could you please email me directly at [email protected]? I’ll personally look into your order right away and make sure you either receive your item or get a full refund — whichever you prefer. I appreciate your service and your patience — and I’ll make sure this is taken care of immediately. 🇺🇸