Steve M.
Anna Bella is amazing
very disappointed that the outfit I got the hoodie did not fit correctly. The hat was fine and I like it a lot. The hoodie was placed due to broken, zipper and way too big Anna I was more than helpful. Super professional and nose have to take and solve issues directly related to a customer. The personal touch is extremely important when you were dealing in this type of things outstanding job.
Response from vincustom.comDec 16, 2025
Thank you so much for taking the time to share this detailed feedback. While we’re truly sorry the hoodie didn’t arrive in the condition it should have, we’re very glad Anna Bella was able to step in and take care of you properly. We believe issues aren’t defined by the problem itself, but by how they’re handled — and it means a great deal to hear that Anna’s professionalism, patience, and personal care made a difference for you. That level of service is exactly what we strive for. We appreciate your understanding, your honesty, and your recognition of the importance of real, human support. We’ll be sure to pass your kind words along to Anna — it will mean a lot to her. Thank you again for choosing VinCustom.



