vincustom.comReviews of vincustom.com

Response from vincustom.comMay 14, 2026

Hi William, I'm sorry the hat isn't what you expected — that's a frustrating thing to open. I had the team pull your order, and what shipped does match the details on the original order (color, text, and design choices selected at checkout). That doesn't make your disappointment any less real, so I want to help work through it with you. Please check your inbox — our support team has already reached out with the order summary and next steps. If anything is unclear, reply directly or email me at [email protected]. — Jade @ VinCustom

Response from vincustom.comMay 6, 2026

Hi Linda, ending up with two identical shirts when you only wanted one is a frustrating situation, and we understand why our cancellation policy made it worse rather than better. We'd like to look into this more closely and see what options are available to you. Please reach out to us at [email protected] with your order details and a member of our team will review your case personally. We want to make sure you walk away from this with a resolution that feels fair.

Response from vincustom.comMay 3, 2026

Hi Paul, a package returned to the warehouse due to an address issue, followed by no response from our team — that's not acceptable, and we understand why you're frustrated. We want to make this right. Please reach out directly at [email protected] with your order details and we will prioritize getting your order redelivered as quickly as possible. We also want to flag that VinCustom does not operate an official Instagram storefront. If your order was placed through Instagram, please include that detail in your email so we can investigate further.

Response from vincustom.comApr 16, 2026

Hi Lee, We’re very sorry for the frustration this situation has caused and truly appreciate you bringing it to our attention. Regarding your concern, we have updated the shipping address on your latest order per your request. A confirmation email has been sent to you - please kindly check your inbox, and also your spam/junk folder in case it was filtered there. Please rest assured that the address has been corrected as requested. If you need any further assistance or would like us to double-check anything for you, we’re here to help. Thank you for your patience and understanding.

Response from vincustom.comMar 12, 2026

Thank you for bringing this to our attention, and we’re truly sorry to hear that you feel this way. We take concerns like this very seriously and would genuinely like the opportunity to review what happened and resolve the issue for you. Our goal is always to support our customers - especially veterans - and make sure every order is handled properly. Please check your email and we will investigate the situation right away and work with you toward a fair solution. We truly hope you will give us the chance to make this right.

Response from vincustom.comMar 10, 2026

Thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused. We completely understand how concerning it can be to wait longer than expected and see inconsistent tracking updates. Shipping carriers occasionally experience delays or tracking system issues, but we sincerely apologize for the inconvenience and the lack of clarity this created for you. We would really appreciate the opportunity to review your order and resolve this matter properly. Please contact our support team at [email protected] and include your order number or the email used to place the order, so we can investigate the shipment status and provide the best possible solution for you. Your experience is important to us, and we would genuinely like the chance to make this right.

Response from vincustom.comJan 26, 2026

Hi Mike, Thank you for taking the time to share your feedback. I’m truly sorry to hear how disappointed you are, especially knowing this was a gift from your dad—that’s never the experience we want for you or your family. We’d really like the chance to look into this properly and see how we can support you, whether that’s a replacement, adjustment, or another fair solution. To do that, could you please help us with a bit more information? When you have a moment, please send us: The order number The email address used to place the order (If possible) a photo of the jacket and shirt received You can reply directly here or email our support team at [email protected] with these details. Once we have them, we’ll review the case carefully and get back to you as quickly as possible. Again, I’m very sorry for the frustration this has caused. We appreciate the opportunity to make this right if you’ll allow us the chance. Best regards, Jade

Response from vincustom.comJan 5, 2026

We’re truly sorry to hear about your experience and understand your frustration. That’s certainly not how we want any customer to feel. Please know that all of our responses come from real members of our support team — never automated when it comes to refunds or resolutions. We do want to help make this right. To move forward as quickly as possible, please contact us directly at [email protected] with your order number and request for a refund. A support specialist will personally review your case and assist you. We appreciate you bringing this to our attention and hope you’ll allow us the opportunity to resolve this properly.