VincentonTrue Eye Protection
Vincenton (vincenton.com) has 138 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Roberto A.
El producto no poseía las características solicitadas. Las dioptrías que dice tener no son exactas, y no me permite ver con claridad. He corroborado con otros lentes recetados y el vuestro no posee las dioptrías declaradas. Me desilusiona el producto y la empresa.
Carlos S.
Nunca me llego nada
Response from VincentonMay 23, 2021
Estimado Carlos, no podemos controlar las demoras en los tiempos de revisiones en las aduanas locales, aca te dejo el link para que hagas el seguimiento de tu envio: https://vincenton.com/ts-shipment-tracking/?order_id=10530&order_key=wc_order_u6QX3Eo6TeGKp
Md Humayun K.
Order #3005975 I'm surprised! yesterday 9th May delivered my item! but I don't know??? track the Item and let me know please.
Response from VincentonMay 23, 2021
Dear, your glasses have been delivered on May 9th, please check your tracking link: https://vincenton.com/ts-shipment-tracking/?order_id=11277&order_key=wc_order_l8lasIZ9znWCp
Muhammad B.
The products is not as per my expectations
Response from VincentonApr 22, 2021
Dear, remember that all our glasses are covered with a full satisfaction policy, we would like to hear from you and we are sure we can do something to make you very happy. Write to us at [email protected]
Tripeiro
Very long delivery delai and the product is quite poor
Response from VincentonApr 22, 2021
Dear, remember that all our glasses are covered with a full satisfaction policy, we would like to hear from you and we are sure we can do something to make you very happy. Write to us at [email protected]
李惠鈴
The quality is not good and the frame is not well made. It can't provide better vision than my previous eyeglasses.
Response from VincentonApr 3, 2021
Dear, we would like you to write us in support to know what has been your problem with the glasses, we want to hear your full opinion and we will also make you a special gift.
Cheryl G.
This is the worst ever. I haven't received my order. I have no idea when I will receive it, nobody let's me know where it is, I am not kept up to date. I however get regular emails asking to rate Vincerton and "We have a special deal for you" So at this point in time I really don't have anything good to say. I am actually thinking of uploading my comments to Facebook. I paid for an item that I don't have, so maybe it is a scam? I will definately not be recommending this to any of my friends. Terrible, terrible. I don't even receive my emails in English, it is in some other language that I don't know.
Response from VincentonMar 27, 2021
Dear cheryl we value your opinion and we will look for the best way to improve, but remember that you have been helped in all the emails you have sent and as we have told you before, you can check the status of your glasses here: https://vincenton.com/ts-shipment-tracking/?order_id=5995&order_key=wc_order_DNGDw6Oj2gzkP Remember that as we told you from the beginning we do NOT have warehouses in South Africa and that your shipment will take 18 to 25 days, even so our shipments are much faster than the international average. Finally the tracking numbers are the most transparent way to verify the legality of an ecommerce, our shipments are insured and have live tracking, tracking can be consulted in any external agent if you wish.
Tommy
Item has not arrived yet, ordered 12 days ago and it is still in China.
Response from VincentonMar 19, 2021
We value your opinion, remember that you have made two orders with us and the first one took 10 days, this second order is in transit and soon you will have it in your hands, note that there may be delays that no one can control such as covid restrictions or location related issues.
