Michelle de G.
Great communication
Unfortunately this product didn’t suit my skin, my skin is difficult! However after providing evidence of this the company has stood by their Satisfaction guarantee and agreed to provide me with a full refund which I very much appreciate. Thank you
Response from VIMA CosmeticsJan 27, 2025
Hello Michelle, Thank you for sharing your experience. We deeply regret the disappointment and frustration caused. We’re sorry the product didn’t meet your expectations and that our process for the satisfaction guarantee added to your concerns. A 50% partial refund was offered and accepted. It was processed as soon as you have confirmed. Please take note that there is no need to return the product back to us. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right. Sincerely, VIMA CS Team




