Rakuten VikiReviews of viki.com

Viki is fraudulent. I deleted my subscription two years ago but payments were still being taken from my account. I contacted Viki and they said it must be because I still had an active account, and they listed a bunch of possible accounts I could have. I didn't have any of them, but thought that it must just be me being stupid so I left it. After a while and trying again and again to find an active account to delete, I contacted them again recently saying I don't have an account and I want the payments to stop and I want a refund (I genuinely thought I was the problem which is why I waited so long). I never got any response, but the month after I sent this message, Viki's name suddenly appeared differently on my bank statement. This is a common tactic for companies to take payments from users who have blocked them through their banks. My bank has now blocked both names but I will be keeping an eye out for different names in the future. Viki will try and take money from your account no matter what, but will not respond to any questions or requests to stop payments, even if you attach proof (I attached the confirmation of cancelling my subscription). Do NOT trust Viki with your bank details.

NON ALL'ALTEZZA......dopo 7 giorni passati da un ordine mi arriva un mail dove spiega che la merce non era disponibile e che è in arrivo e sarà spedita tra circa altri 7 giorni... fatene almeno di spedirla non ritiro nulla..

I have enjoyed Viki for quite a while. I used the free version with ads and I finally upgraded to a standard subscription a few months ago. I logged in today and found that most of the shows now require a plus pass to watch! No warning that this would happen, a HUGE change and we had no way of knowing. I'm so sad because now I can't watch some of my favorite shows and I'm not paying them more when they take care of their customers like this.

I am now very disappointed with your service. I have been a paying customer for sometime now and shows I have watch before, I wanted to watch again i can't. I am being told to pay more if I want to watch these shows which I could watch before with the service I was paying. Why are you taking it away now. Are you not already getting my money, you want more. Wow.

Also it says free when you watch the ads but after watching 2-3 episodes advert will not go off screen trying to force sign up for advert free version. Then ales really hard to remove that.

Forcing subscription. My one-year subscription ended and it automatically made me re-subscribe ( I didn't know due to not using this platform due to not letting me watch half of the content because of REGION LOCK ) so I went on the website right after I got the notification and asked for the refund but no answers. Absolutely disgusting customer service, more like no customer service. Just money-draining sewers

I am giving them a one star for lack of customer support. Not responding to any of my request for refund after I accidentally subscribe twice when upgrading my membership. MUST BE VERY CAREFUL WHEN YOU SUBSCRIBE!!!

I subscribed to Rakuten Viki Plus a few weeks ago and loved it. After watching one seven-episode series and part of 2 other series, English subtitles no longer appear on my TV, even though Viki indicates that it is active on my TV. I do get the subtitles on my iPhone, but do not wish to stream on my phone. Without the subtitles, the membership is worthless for me. Viki’s tech support states that if subtitles are not available, then they aren’t available for that movie/series, but they were available for those exact series a week ago. I do not recommend Rakuten Viki Plus.