Rakuten VikiReviews of viki.com

I started watching Young Lady and Gentleman. Why aren’t there any English sub titles after episode four. Please peng the subtitles for the next episodes. Thank you

Awful Company. My sister paid $99 and I still got ads during the programs. Customer Service is terrible. I tried to help her, but they cannot fix anything and their "help" webpage is confusing. The more I read about this company, the more I see it as a scammer. Avoid Viki, better yet avoid Rakuten.

J'ai renouvelé mon abonnement Viki basic il y'a 3 mois seulement, Viki a supprimé le forfait basic il y'a un mois. Maintenant je n'ai plus accès à aucune nouvelle série complète sans devoir migrer vers le forfait standard. A aucun moment Viki ne m'a informée de la suppression de mon type de forfait. Aucun mail reçu. Pas de communication client. Je me retrouve maintenant avec un abonnement renouvelé qui donne accès à rien. Je déconseille Viki dont les conditions commerciales ne respectent pas le client.

Never click even the 7 day free trial. I tried it and been charge $99 on the 7th day and when i send email to custumer service i received email that they dont refund. Not a good company. No phone custumer service. Not recommending.

This could be a good tv but the subscription tricks u into thinking ur are paying 9.99 a month but the 99.00 keeps popping up and u punch 9.99 a month but they bill u 99.00 a year plain which wasn’t what u subscribe for

I have viki pass. I've been using viki ratuken for over 2 years now and I got viki pass last year. I paid EACH month for viki pass standard. It takes 2 DAYS for them to put subtitles on when it should take a few hours. This is atrocious. Illegal streaming websites put subtitles on within 4-5 hours of its release? I honestly wasted my money!

Viki always a horrible service, their customer service nothing more than stall device, they nice & tell you do this & that yet know it not work. On nearly all show I try watch it not have or lack sub title throughout show. One of greatest issues is fact they rely on volunteer & viewer add sub title, which most do 3 or 4 episodes of maybe two shows then quit, & leave rest without subtitle, then falsely mark as Subtitled. Their server go down more that any other commercial server in a month than most do in 4-6 month. I watch Netflix, Hulu, play Xbox, PS4, Prime Video and many other tv app, none them go down near way viki do. They drop support for many device & gain support to other device like their fish for new customer like they afraid they go out business. When server they have up which rare to me, they have extremely amount of LAG even when viewer internet high speed. This leg of company they have need to be shut down or redesigned, re-managed by someone who actually care about product, customer service, upkeeping & maintenance of server farm, which currently not have, & all that said, I rate 1-STAR, I rate 0-STAR but they not allow.

Viki has very bad customer service. I bought the subscription for viki about 5 months ago because I wanted to continue watching a drama but I had to buy the subscription to do so. However after I finished that drama I cancelled my subscription to Viki, but still after 5 months they have continued to take money out of my bank account every month and I have tried to get in contact with them multiple times but they email back saying “we are currently experiencing a high demand for support” and then they never email again after that. Don’t buy the subscription.