ViewrailReviews of viewrail.com

My customer purchased approximately $80,000 in product from view rail. The quality of the product is absolutely amazing, the installation was seamless and end result is absolutely beautiful. Viewrail hasterrible quality control, and terrible customer service. It took weeks for our order to show up complete, very difficult communicating through emails and multiple people. we had significant trouble getting the right parts on time the first time. I love the product, but I personally believe this company needs to invest more in quality control before their product leaves. The facility and customer service definitely needs to improve between view rail, and the end-user. Based on the issues we had with our order and interactions with this company. I would most likely consider shopping competitors if I were to install this type of product again.

Ordered $20,000 in wood stair treads. Some had some visible damages, so we ordered replacements. They ensured us that the order would be expedited and we could expect the replacements in 2-3 weeks. 6 weeks later we received the incorrect treads. They were "double checked" by Viewrail and for whatever reason they were not like for like. Our client has now made the decision to not pay us for the stair system and we are forced to eat the cost. View rail has yet to figure out reasonable solution for this issue.

The product has a great look, is durable, and they have good support. The prices for the viewrail components are not one of value but you must accept we are suffering with a recent bout of inflation and this product is a fine grade of stainless steel. I was disappointed in that the kit purchased to do the install myself was not returnable as had been indicated when I first purchased it; despite being in great shape (perfectly reusable) the company had changed its policy. At least I used it for multiple jobs.

Viewrail was friendly, responsive, and helpful. The install was fairly simple and it was great to have the instruction package & tools that they furnished with the product. The aluminum beverage rail cut very nicely for a mitered corner for a great end look. They made the process simple and their product matched their promise.

Beautiful product. Only negative was they didn’t send enough of some of the small fasteners and then I had to pay over $200 to get the rest needed. But we love the product itself and are very happy with it.

Great communication. All questions were answered quickly and clearly. The Viewrail staff was great with our clients, and the finished product looks great

Great experience -- product and service were perfect. Thanks,

The customer service and high quality of the product made this angreat purchase experience.