VidlogicReviews of vidlogix.com

Response from VidlogicJul 26, 2023

Dear John, I apologize for the unsatisfactory experience you encountered while trying to get in touch with Vidlogix's customer service. As a representative of Vidlogix, I understand your frustration and concerns, and I'd like to address them thoroughly. Firstly, I want to emphasize that every customer, regardless of being new or existing, is essential to us at Vidlogix. We deeply regret any perception that new customers are less valued than existing ones. Our primary goal is to provide exceptional service to all customers, and we take feedback like yours seriously to improve our processes. Regarding the communication issues you faced when calling our phone number, I sincerely apologize for the inconvenience and frustration caused by the unanswered calls and the response from the answering machine. We acknowledge that this is not the level of service we strive to provide, and we are committed to addressing and rectifying this matter promptly. Regarding the interaction through text message, our intention was not to limit communication but rather to provide a quick initial response. However, I understand your point about the importance of personalized conversations, especially when considering a significant purchase like a security camera system. Rest assured, we are working on improving our communication channels to accommodate a wider range of customer preferences, including phone calls for detailed inquiries. Your feedback is crucial to this process, and we appreciate you bringing it to our attention. Furthermore, I want to assure you that Vidlogix takes pride in maintaining a high level of professionalism and transparency in all our interactions with customers. Our intention was never to appear unprofessional or sketchy by limiting correspondence to text and email. We are committed to earning your trust and confidence in our company and products. As we continue to evolve and grow, we value your feedback and are using it as an opportunity to improve our customer service. We have already initiated internal discussions to ensure better phone support for all customers, including prospective ones like yourself. I understand the significance of your potential purchase and the investment you are considering to make. It is essential for us to instill confidence in our customers, and we are committed to achieving that through enhanced communication and attentive service. In closing, I want to thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience caused and assure you that we are actively working to improve our customer experience. Should you reconsider purchasing a security camera system, I encourage you to reach out again, and I personally guarantee you a more satisfactory interaction. Thank you for your understanding and patience. Sincerely, Rhett S. Customer Relations at Vidlogix

Response from VidlogicMay 31, 2023

Flossie: Thank you for your feedback. We regret your dissatisfaction and we're sorry you feel this way. Please keep in mind that Trustpilot is for consumers to rate businesses. In this case, Vidlogix, not Flossie, is the customer. Let the record show that we did in fact hire and pay you a small amount to fix an issue related to our Google Ads account. Proof of sale: https://share.cleanshot.com/tpqc6dty The feedback left for other software vendors is a function of the quality of the software and service. We find it interesting that you failed to mention the positive feedback left for our true partners. Your assessment is misleading, untrustworthy, and not based on a genuine customer experience. You bring the community no supporting documentation such as a Vidlogix order number or bonafide customer service interaction sent to [email protected].