Video ProficientReviews of videoproficient.com

This company did not send me an invoice or receipt for this transaction even after multiple attempts of the request. We paid them a total of ($500+$195) which was what they had told us to pay for the service. What we were told is that we would be getting a 30 second 3D video for $695. This company has not been responding to my emails or messages via their dashboard (files available). When we spoke to an agent from weanimators/Video Proficient which is the company that is taking payments via, they initially assured us that our product (Video rendering of a computer generated image) would be ready in 2-4 weeks from the day we made the transaction. After 8 weeks, we have not received our video. What strikes us the most is when we called the company, they asked us that the video was now going to cost more. We are now taking this as a fraudulent company and require our money back.

This is a fraudulent company. I was promised a website delivered to me in three weeks. I paid them $10,000 for a functioning website and two years later I received a non functional piece of crap that I can’t use. Do not trust these scam artists. You will regret your decision. Horrible experience.

Horrible experience... I spoke with many people from India with the same name, and still have nothing... I hired them to make a video, and it was promised in 5-7 days... Here we are over a month in, and I have nothing... I have tried calling but they always seem to be having "technical issues"... I gave m graphic designer the concept today, and 2 hours later I had a full storyboard ready for animation... I gave her the EXACT same concept page that I gave them... WORTHLESS COMPANY HIDING IN INDIA

I have worked with almost a hundred vendors throughout my career, and I can say with utmost confidence that Video Proficient is absolutely the worst company I've ever worked with. I will share a number of examples to support my claim, striving to be honest in both the vast negatives as well as limited positives. NEGATIVE - Horrendous Professionalism -- Deceitful Almost everyone I worked with at VP was deceitful. For starters, the entire team is clearly based in India and uses American-ized names to blend in. When I asked them if they were based in India, they told me that they were all Hispanic. Additionally, VP always tried upselling me on additional services and would go back on their word. For example, I was originally told that VP would hold onto all of my raw files even after work concluded, indefinitely. The following day, I received a call saying that my raw data would only be around for an additional week until I paid a few hundred dollars. It was clear that my account manager would debrief with his team each day, and they would advise him to revert back and try to milk me for each dollar. The most egregious offense came towards the end of my project. The original salesperson I spoke to start my contract gave me his name. A few months into my project, I called their mainline and spoke to someone else. I asked to speak to the original seller again and he proceeded to transfer me to someone else; this phone tag continued for another five minutes; it was clear that he was buying time to get someone on the phone. It eventually came to the original seller I spoke to months back, and he had the same voice as the person whom I spoke to earlier that day! I asked him why they sounded alike and he said: "oh, we're brothers." After this conversation, I received a call from someone claiming to be VP's Chief Financial Officer, but it was clearly the original seller pretending with a fake voice! I seriously couldn't believe that these guys were serious. --Rude I was on a call with their Head of Design or something similar and made a comment about being upsold constantly. This individual got incredibly offended and HUNG UP ON ME. I don't care which country you operate in, no one ever hangs up on a customer. Again, I couldn't believe this was happening. --Upselling I mentioned this before, but these guys will try to upsell you on EVERYTHING. I started my contract paying X, and ended up having paid out 3X. I felt like I was a sucker the entire time, but it is what it is. POSITIVE -Quality At the end of the day, the quality of the work was on-point. I can't lie and say that I didn't get what I wanted, BUT, I would never work with these guys again given all the headaches. You should never feel like you're walking on pins and needles with a vendor, and I felt that the entire time. SUMMARY VP needs to be put of out business. It's an absolute mockery of what business professionalism looks like.

Video Proficient produced a video for my company late last year. The initial deliverables were horrible and the end result was satisfactory but required multiple rounds of revisions and lots of time invested by us. Towards the end of the project Video Proficient tried to shake me down for another $500 in order for me to obtain "copyrights" to use my video - they claimed that it can be used for internal purposes only and if I want to use it for marketing I have to pay for copyright! How absurd is that! Then before they delivered the final video they tried to pressure me to post a 5 star review!! Only after I told them that if they force me to post a review it will not be 5 stars they agreed to deliver the final video. All this in documented in email chains with them!! Recently, more than 9 months after the project ended, I noticed thousands of dollars that they have charged to my credit card in the last couple of months for no reason!!! The projected ended and was paid in full 9 months ago!! Stay away from them like the plague!!!

They are extremely dishonest! They always come up with excuses, never delivered on their promises and they offered me a free service in exchange for a positive review (ended up never receiving the service). Dot not hire them, they are absolutely terrible.

UPDATE #2: A guy from Video Proficient's reputation management called and wanted to argue and raise his voice with me trying to get me to retract my review. This is both sad and frustrating. I made an honest review of my experience and am now being harassed for it. TrustPilot, I would love to talk to someone calm and cool. I had to hang up on this guy because he was not keeping his cool and I don't wish to argue. Here's a brief summary of what has happened: 1) On September 28, when the VP salesperson [name removed at their request] quoted the project for us, he said the estimated timeline for this project would be 10-15 business days 2) After we finally decided to hire Video Proficient to create a video for us, I received contact from a project manager [name removed at Video Proficient's request] to start my project on Nov 6 (starting the project 10-15 day timeline) 3) The project manager got the first storyboard to me on Nov 17 (this is great) 4) On Nov 29, the project manager said that he would have my revised storyboard ready shortly. There were only a few minor tweaks needed, and I had already told him to make the changes and go ahead and move forward with video animation. 5) On Dec 10, I reached out to the project manager because I hadn't received a revised storyboard yet and was hoping that a draft of the video would be ready by now (this was about 7 business days with no progress...this was the first major delay and a part of the reason for my review). 6) On Dec 11, the project manager called me and apologized for the 7 business day delay and assured me that he would make it up and have the video ready by Christmas (which I was relieved to be promised...however, this did not happen, unfortunately). 7) When the project manager responded the next day on Dec 11, he responded with a "revised" storyboard that didn't include the changes I had requested. The project manager called me and asked me to detail the changes I wanted. Which I did and sent the next day on Dec 12. The project manager said he would revise and send me the updated storyboard "shortly". 8) On Dec 18 (4 business days later - another delay), I asked the project manager how the video was coming, and he sent me an updated storyboard that same day (great). I pointed out 3 minor changes, he sent me voices to choose from for the voiceover, and I chose one that same day. 9) On Dec 26, the project manager sent me the voiceover and said that the animation work would begin and be ready in 6-7 business days. 10) On Dec 31, Video Proficient sent the first video animation draft (which is ahead of schedule for the 6-7 business days estimate from Dec 26, but behind schedule since the project manager [name removed at Video Proficient's request] had promised on Dec 11 that the video would be ready by Christmas). 11) On Jan 2, I asked for a few minor changes to the video and asked about if we would receive the project source files. The project manager replied that same day and said he would make the changes shortly and that we would talk about the source files after the video was done. 12) On Jan 7, the project manager [name removed at Video Proficient's request] sent me an updated version of the video, and the next morning on Jan 8, I said "Ok, good enough. We need this now. Can you please send me this without the watermark?". I was not happy with the video, the process, or the extended timeline that it took to complete. But at that point, I was just ready to be done with it and wanted to at least have the video to show without using the sound (because the audio was way off). So he sent me the video without a watermark that same day on Jan 8 (which I really appreciate). 13) From Jan 8-Jan 14, I showed the video with no sound, and after watching it a few times noticed an error at 0:52 in the video and so I reached out to the project manager hoping he could fix that. On Jan 15, he agreed to fix that and send me the updated video. 14) On Jan 15, the project manager [name removed at Video Proficient's request] also finally answered the question I had asked back on Jan 2 about the source files saying that those would cost extra. I chose not to pay for the source files, but some companies do include these for no extra cost, so this was another negative factor for me. 15) At this point on Jan 15, I viewed the project as done. The project manager [name removed at Video Proficient's request] would be sending me an updated video 3-4 business days to fix the error at 0:52 and I was planning to record my own voiceover and mix my own voiceover and music with the video, since I wasn't happy with the current music and voiceover from Video Proficient. 16) I left my review about my experience with Video Proficient (since the project manager had sent me a link asking me to leave a review earlier). 17) Then another Video Proficient employee [name removed at Video Proficient's request] called me that same day, on Jan 15, and asked me what he could do to make my experience better. He voluntarily offered to change the voiceover and update the video until I was happy. I DID NOT ASK FOR THIS. 18) I thanked this new employee [name removed at Video Proficient's request] for reaching out and decided to take him up on his offer, so I told him the changes that I would like made. He diligently, and quickly worked to make changes, but also asked (multiple times) me to remove my review from TrustPilot or upgrade it to a 4-5 star review. I said I did not want to do that right away. He asked me several more times and didn't want to end the phone conversation until I changed or removed my review (which I declined to do). This employee [name removed at Video Proficient's request] managed to stay relatively pleasant during our conversation, and I really appreciate his work. 19) Now on Jan 17, one of Video Proficient's employees [name removed at Video Proficient's request] from "reputation management" called me and harassed me on the phone about my review, wanting to argue and raise his voice on the phone with me. I do not appreciate that and I do not want to argue, so I hung up. My experience just continues to get worse with VP. I really hope that they can get over this review and move toward improving, rather than trying to force customers to only leave positive reviews. This is just saddening. UPDATE: I received a phone call from the more pleasant employee mentioned in 17-18 [name removed at Video Proficient's request] who saw my review on here and asked what he could do to make me a satisfied customer and get me to change my review on here. Please note: he reached out to me. I didn't reach out to him or the PM. I simply left a review of my experience on here. If this was all he had done, then this would have been a mark of good customer service (i.e. when something goes badly, you follow-up and try to make things right - that's good). But unfortunately, he asked repeatedly for me to change my review to a 4 or 5 star review or to completely remove my review. I simply said that my review as an unfortunate but accurate description of my experience and that I did not want to remove my review. He is improving the quality of the video, and I appreciate that. But now, I see that Video Proficient flagged my review and claim that I tried to blackmail them, which is just not true. I asked if they would fix an error in the video that I noticed, but was willing to accept that they might not, since technically I had approved the video earlier. That doesn't change the experience that I had throughout the project. VideoProficient says that they asked me to pay for fixing the problem, that is also incorrect. They tried to up-sell me on paying for the project source files, which I had asked for and thought I was able to receive (so that I could fix the problem myself). When I learned that it would cost extra to get the source files, I chose not to upgrade and was willing to accept that I wouldn't receive the source files. However, when the PM realized the error that was in the video, he agreed to fix that small error without any extra cost. TrustPilot, I have captured a screenshot of the entire conversation between VideoProficient and myself and would love to send you a copy if you would like to review and verify. ------------------ REVIEW: My company hired Video Proficient for an animated video, and 1) they didn't meet deadlines, 2) the work quality was poor, and 3) they try to up-sell you on other services (e.g. source files and logo animations are extra...which is fine, but when I decline, that shouldn't decrease the quality of work for what I did pay for). From my experience, I would have to recommend spending a little more money to go with a better quality company. I do not plan to use or recommend VP at this time. (BTW - Normally, I give very positive reviews to companies. So it's sad when I do have a bad experience and leave a negative review. But I do so only to share my experience with others, not out of ill-will to the company. My hope is that the company will improve and that experiences like this will not happen again and that they will go on to succeed and help many clients. I wish VP all the best and hope that in the future this negative moment will not represent the ever-improving picture of the company. Companies are always learning and growing. We all make mistakes and can learn from them. VP can too. This negative review is not the end - just an opportunity to recognize some weak points and improve.) I wish VP all the best and hope that this will simply serve as a learning experience that will result in growth and better client relations for the next client that they serve. Again, I do not have any ill-will toward anyone at VP. Best wishes, Peter