customer
The products are fine but the order…
The products are fine but the order took over a month to send me a sweater.. that just seems silly.
Response from Victoria PaulsenJul 24, 2024
Thank you so much for your feedback. I’m really sorry to hear about the delay with your order—I completely understand how frustrating that must have been. Since the knitwear items were all on pre-order, it shipped once the stock arrived at our warehouse. We do our best to include estimated shipping dates on the product pages before checkout to keep everyone informed. If there are any delays which are out of our control, we make sure to notify our customers via email as quickly as possible. As a startup brand, we are constantly learning and improving. Your patience and understanding mean a lot to us. If you have any other questions or concerns, please don’t hesitate to reach out. We're here to help and always looking for ways to make our service better. Warm regards, Victoria