VickidressReviews of vickidress.com

I ordered my dress over a month ago and I haven’t had any updates, I’ve tried to email them multiple times and I haven’t had a reply. At the start they would email me back and helped me alot with my measurements and were really lovely, but now that I have ordered I haven’t heard back. I made sure it was the real website. I’m hoping it’s not a scam and I get my dress in time.

UPDATE: I changed my star rating from 1 to 3 stars. On Jan 6th, 8-months after purchasing dress, we finally received a full refund of what we paid for the dress. We still lost out on the $47 we had paid to return the dress, however, since the dress came back to us, VickieDress told us to keep it. So we plan to donate the dress for prom this year. Would've given 4-stars, (minus 1-star for dress not fitting), but I had to take off another star for the time and hassle to receive the refund. I have to say I would've given 5-stars if the dress fit. because the dress is really gorgeous & well-made. ORIGINAL REVIEW of Jan. 4th, 2024: In April 2024, I received a gorgeous dress purchased for my daughter's Homecoming at vickidress.com. We had given exact measurements as instructed. The dress fit only in the mid section, but it was too big in the bust and way to long for her. My daughter couldn't wear it to her dance. Such a shame because the dress is beautiful & well-made. We contacted vickidress.com and received this response: On Apr 21, 2024, at 10:29 PM, vickidress wrote: Hi I am so sorry, please return to this address, when we receive the dress we will refund you Thank you! We followed all instructions on how to return dress & paid $47 to return via USPS on 4/26/24. We patiently waited for updates, understanding processing might take longer from USA to China. Trusting vickidress.com would honor the return since we paid to ship it back to them, but months went by without any word from them. I hadn't followed up with them as we had family illnesses during that period. On 11/2/24 (that's 6-months later), we received our unclaimed, mangled package (via mail) onto our porch. We immediately sent photos of the mangled box to vickidress.com showing all labels attached. The Labels with correct mailing address were still attached, but I don't read Chinese, so I don't understand the stickers that were placed on box, showing why box was returned. It was clearly not the wrong address, so why was it refused? This was their reply: vickidress Nov 17, 2024, 9:30 PM Hi I am sorry, We don't know why the package was returned. I can apply to the company to give you some compensation. You don't need to send the dress back. Thank you On Dec 18, 2024, I reached out to vickidress.com again, asking for updates. This was their reply: On Wed, Dec 18, 2024 at 8:40 PM vickidress wrote: Hello, We did not receive the package, it was detained by customs, so the package was returned, I will apply to the company to provide you with some compensation. You do not need to return the dress. Thank you! It's now Jan 4, 2025 and we have not received any compensation. We are out $215, including the $47 cost to ship the returned dress. I think they count on me giving up. Now I will need to spend my time sending reviews to any social media platforms I can to tell of our negative experience.