ViaVanReviews of viavan.com

Worst app I have every used. They would charge and the drivers would not turn up. Advised 3-5 days for a re-fund. Unacceptable. This is neither proffesional and is robbery. Avoid at all cost.

Avoid at all cost. Via van offer cheap taxi prices but at a large cost afterwards. They withhold your card details on their app which attempts to withdraw more money from your account without your permission after using a via van service. I had to call my bank as a part of fraud precaution following suspicious activity from via van. Please avoid and pay more for a better professional and safe journey. It is also worth mentioning the drivers are rude, unprofessional and impatient. In addition, the drivers take the longest possible routes they can find.

Never used this company but they have hacked into my bank and stolen money. I don't even live in London. My bank have told me they are now investigating them for fraud. Like someone else had already said, only put one star because, there isn't a way to put zero. Be very careful of using this company. Absolutely disgusted with them.

Unreliable. Waited for 40 min and the driver didn't show up. Didn't even cancel. They said your driver will be there in 4 min. And that for 35 min. Ok bye

One star because there isn't a zero rating available! The driver never showed up and didn't answer the phone. I had a text message to say they had rebooked a new driver (15 mins after the time my driver was supposed to have arrived) and then I received a text saying "Oh no! We couldn’t find you a new driver. You won’t be charged, and if you’d like to rebook, you can do so now in the ViaVan app." Stick to Uber!

The most untrusted company ever in Uk So be careful all don’t work for them because they have nothing to talk they can talk only by email No more they are doing fraud with all drivers in Uk

RIDICULOUS Company. I've been asking for an invoice since DECEMBER, with something around 15 emails and they've always found the most stupid excuse to not giving it to me. First it was only at the end of the month (december). Then they said I misunderstood, is at the end of the following month (Jan). Oh, something went wrong, now is possible only at the end of Feb... They swore I would have it, but I was in the queue since they had a lot of requests.... now is April, 5 months and no invoice yet. COMPANY OF BUFFOONS

I have driven with both Uber and viavan. Ive started with Viavan since the launch. I have endorsed and helped spread the word to customers, even though there were 1000s of flaws with app that majority of drivers are aware of. I have always had a terrible experience with the support/customer services team, they are never able to help me when ever there is a issue (and their app has so many), I have not been paid so many times, this is very scary as a self employed driver, ive had to keep chasing up, i have to wait a long time for a reply, most of the times, the staff dont know whats going on, eventually they do, but i have to fight argue waste time to insure i get correct paid. Its a stressful dangerous company. This happens so frequently. Ive maintained a excellent profile rating of 4.95 (out of 5), always delivering excellent customer service BUT Viavan have without notice decided to take me of there platform only for 1 reason, I have rejected a few jobs. all drivers know and ive explained this to viavan why (i.e. Viavan automatically issue me with jobs after a drop, and the next job is always 15 or 20 minutes away, this means a loss for drivers, Also in most cases, if we do choose to do the job, 85% of the times, the customer cancels on us, meaning we waste time, money, petrol commuting and customer cancels and we dont even get paid for this, however viavan do. This is a crafty method of viavan making a profit on customers and driver losses. Viavan can gterminate any driver if they want without notice, They have done this with 5 of my colleagues, I am next. This is dangerous as it means you no longer can work, and you are investing to make money, so this kind of decision is disgraceful. In Short. BEWARE of VIAVAN. Dangerous, Cheat, Crafty, Extrememly poor customer services, i can attach the endless list of emails in which i had to chase up correct pay every week as they pay incorrectly and delay. You have been warned. Stick with Uber, even Hopp and Kapten are far better. Ive never had this problem with uber, 1000 times better. The way things are going with Viavan, i think they will soon go bankrupt and i wont be surprised. I welcome Kapten who are launching next month.