ViaVanReviews of viavan.com

They charge a fee and when they cancel on you, credit it back to you but you cant just take another taxi... they limit it to 2 pound per ride... so your forced to invest more money to them

I believe in all honesty viavan is the worst company , the worst with no exageration I dont recommend booking with you are in a a rush because it makes you even more late. Always cancelling and rebooking after you waited 18 mins for you driver. Always gives drivers from so far away so you have to wait very long. It is horrible i booked at 9:39 and my driver came at 10:07 .. enjoy

I see no point in taking this service as they pick and drop at the bus stops. So if I m travelling all the way to a bus stop then why can’t I take a bus instead of this terrible service specially in Espoo where the bus connectivity is pretty decent. This is absolute waste of time . Never try it during office hours else you will have a terrible start to your day. Even the drivers are incompetent. My driver missed the nearest bus stop at his own fault and then argued with me that I gave a wrong destination. He didn’t even have proper knowledge about the drop points if not the final destination. Overall , don’t fall into their advertising trap of 2 euros . I would rather spend 5 times of this price and take Uber .

Absolutely terrible experience with the company. Firstly, I have used them few weeks ago when coming back from Gatwick airport. Upon booking the driver called me from a landline number to arrange pick up. We have arranged where he would meet me and I went to the location. There was no one there and I have tried to call the number, however was not able to contact him. Then, what I thought was the same driver called me and said he is waiting for me at the terminal. There was a massive confusion, as, what I did not know at this point, this was a different driver. After macking aroudn for 20minutes I had to cancel and arrange another booking. Morever the line was really bad. When the driver arrived he was lovely, but ViaVan is just bad. I then booked another ride via ViaVan at 12.30am. Even though I have indicated a pick up location, the driver called me and said I have to go somewhere else. Rather than talking to me, he just said to go there. I went there, was waiting and looking for him for 15 minutes and I could not find him. In a meantime I have received about 15 text messages. Upon scrolling down one said that the driver cancelled the ride! This was cancelled straight after our phone call! Again, I could not contact him as it is almost impossible to get though to the driver via the landline they call you through. I will not use them again, stick to Uber, where I have never had any problems with them.

Totally rubbish company ViaVan

Scary how bad this company is. DO NOT USE THEM! It's lucky that my grandma is still alive!!! That's got nothing to do with Viavan as such, she has had some bad health recently, but Viavan is really bad.

I've been riding with ViaVan since they started out in London, and have tried to be patient with their growing pains as they scaled up. But the service is getting worse-and-worse. And I'm deleting the app now, but wanted to explain why (in no particular order): -drivers often late for pickups. Seems to be an issue with app routing systematically underestimating travel time. But also tied to drivers going off route. -several aggressive/dangerous drivers -very frequent driver changes where i am told that my booking has been accepted and that viavan is just trying to find a driver. And then after several minutes of waiting, i am very often told that my driver is no longer available and i have to wait an additional 10-15min for the next ride. If this happened 5% of the time, i'd understand. But at this frequency (greater than 50%), it feels like they are manipulating me to think that my ride is faster/more convenient. -pickup/dropoff locations getting further and further away

We paid for taxi online when ordering taxi, then upon arrival the driver charged us a second time. pay twice for taxi?? This company is not worth it- don't waste your time