ViaVanReviews of viavan.com

Cheap when it works ...but it never does !!!!!!! It’s getting always cancelled or reassigned another driver at the last minute ...

Like everyone before me 0 Stars if I could! They have the worst customer service of any company I have ever dealt with and the cabs cancel randomly on you and charge you back, once I had to wait 30 mins for nothing and the driver never even came, support said nothing they can do to help and left me out in the rain and cold! Now they only allow you to use £1 of your ride credit making the refer a friend incentive useless and just now prioritise solely on thier gain profit and not thier customers, your much better off using uber pool, I would avoid this company at all costs!

0 stars!!! Horrible experience. The cabs are always late. The app doesn't work properly. It was good till November and now it is appaling. I have been waiting for a taxi for past 30 minutes. Yesterday my app was not working so I couldn't even cancel my booking! Worst of it is I paid 85 pounds!!!

Via van started with a good service, now it is awful, they dont have enough drivers, the customer service is too poor. They give you credit as compensations and you can only use £1 at a time, useless. They bought electric cars which are only available to ride for 2 and a half hours and they fired many drivers, now those car are useless as well. I hope a new company will come soon to Milton Keynes, so we can then definitely stop using Via Van. It is the worst company I ever had to use. Avoid it if you can

I Wish I Could Give 0 Stars Or Minus Stars. Its Nearly Impossible To Get A Cab With This Company. Just dont Bother Wasting Your Time Unless You Dont Mind Trying To Get A Cab For An Hour Then Waiting 20Mins For It To Come. With No Exaggeration, Definately The Worst Ever Cab Company To Be Introduced To Mankind. Honestly Does Not Deserve A Space In The Market. Generally A Very Useless App.

So bad booking when you need to book it says I’m sorry due to high demand we can’t book you and also if I ask viavan to review and refund my fee they don’t Care about it that’s so so bad also pick up times no god

I was an early client of ViaVan and in the beginning, it worked pretty well. Generally the same sort of service as Uber and a bit cheaper. I introduced a lot of new clients and for a while it seemed ok. Then the issues started. Timing for bookings went from a few mins in central London out to 15-20 mins. Then when you would book, the APP would say the driver had cancelled and another driver would be sent but it would be 10-20 mins for the car. Very annoying. Gradually it got worse and worse until it is no longer viable or reliable. Every booking was a problem and while they would offer ride credit to compensate, the service is so poor it just doesn't work 99% of the time as a viable taxi / ride-sharing service. I asked for the balance on my account to be repaid and to close my account. There are other companies out there doing this way better now and at same sort of prices. Don't use ViaVan. It is way too unreliable.

Avoid avoid avoid at all costs I used to be a committed viavan customer. About 1year to 6months ago, it was reliable and quick. Now it’s just become an absolute scam. You have to wait 5minutes for them to find a driver , only to say that no drivers are available ! This happened the last 10times I tried to order one, at 1am. They cancel after 15min wait, some drivers are very rude and will say that they see you yet they will not even try to come to you. I once got yelled at by one of them on the phone and was threatened of « being reported »! Another bad experience was when I was going to the airport and missed my flight when the driver drove right past me, as I waved, but went further to pick up 2 random girls! Who happily had a free ride to who knows where. Big hate on viavan, never using it again.