Justin S.
SHIPPING, SIZING, COST, SERVICE, PHOTOS
It was Ok, I understand these are hand crafted garments, and that means it takes time. I paid GOOD $$$ for expedited shipping and was unable to get the order on the time of what that option offered. My point here is if items are ordered then a customer should be informed if item/items are in stock. Then just ship normal or request if this is still DESIRED before shipping. I will say the sizes do seem to have more options and getting more accurate. one item we would return do to fit but that is not an option. Best thing is if you inquire the company is solid for getting back to you fast and its not generic responses. I am not sure I will order any more as I live in a remote area shipping is high, duties are high ,taxes are high. My wife looks amazing in this gear when it fits her petite shape, it is fun and sexy. Very pleased with color options, customer service just wish prices were a lil more reasonable for what it is. Also I highly recommend the site add more high def photos of the items but more focused on showing the color and detail as accurate as possible. Example how the fleck/sparkle in some material shows in light conditions. I also recommend more photos in different environments. PLEASE more more more pictures.
Response from Vex ClothingApr 22, 2026
Justin, thank you for the detailed review and for the kind words about your wife in our pieces. On shipping — every product page clearly marks items as either "Ready to Ship" or made-to-order with an estimated production timeline, and turnaround times are noted at checkout and in order confirmations. Expedited shipping speeds the transit time once a piece leaves our studio; it doesn't shorten the handcrafting time on made-to-order pieces. Two different things, and I want to be transparent about that so future orders meet your expectations. On fit — we can't accept returns on handmade-to-order pieces, but we do offer alterations and made to measure service. On pricing — we're competitively priced within the handcrafted luxury latex space, and every piece is made by a small team in California with premium latex material. On photography — agreed, and it's something we're actively improving. More lifestyle and detail imagery coming this year. Thanks for wearing Vex. — Laura (Lady Vex) Founder, Vex Clothing