VettailorReviews of vettailor.com

Response from VettailorJun 26, 2026

Hi Clyde, thank you for sharing your feedback. We're truly sorry to hear that your order did not meet your expectations. We understand how disappointing this must be, and we sincerely apologize for your experience. Our team has already reached out to you by email to help resolve this matter. Please check your inbox (and spam folder if needed), and we'll do our best to make things right as quickly as possible.

Response from VettailorNov 6, 2025

We're truly sorry to hear about your frustrating experience and deeply regret that your order didn’t arrive in full and on time - especially for such a meaningful occasion like the USMC Birthday. We've checked but unfortunately couldn’t locate an order under this name. Could you kindly reach out to us at [email protected] or provide the email used for your purchase, so we can look into your case in detail and make this right? We understand how important timely delivery and clear communication are, especially when honoring your service. We're fully committed to resolving this issue.

Response from VettailorOct 13, 2025

Thank you for your feedback. We’re sorry to hear there was any confusion regarding our products or our company. We’d like to clarify that we have never claimed to be a veteran-owned business. We are an independent company, and we proudly offer products and services for veterans as a gesture of appreciation and respect, which may have led to a misunderstanding with another business. Regarding the products, all descriptions on our website clearly state the design type-whether items are screen-printed or embroidered. Transparency is very important to us, and we believe this may have been a misunderstanding. We would genuinely appreciate the opportunity to clarify and assist further. Please feel free to contact us at [email protected], or share the email used for your order so we can review the details and address any concerns directly. Thank you for bringing this to our attention.

Response from VettailorSep 10, 2025

We’re very sorry to hear that you were disappointed with your jacket, and we understand how frustrating this must be. We take concerns like yours seriously, and would like to resolve this for you - however, we couldn't locate your order based on the information provided. Please reach out to us at [email protected] or provide your order number or email used for purchase, so we can look into the issue immediately. We’re committed to honoring our satisfaction guarantee and taking care of our veteran community with respect. Looking forward to your reply so we can assist you further.

Response from VettailorSep 5, 2025

We’re truly sorry to hear about your experience and sincerely apologize for the condition in which your cap arrived. This is absolutely not the standard we aim for. Unfortunately, we couldn’t locate your order based on the review. Could you please provide us with your order number or the email address used for your purchase, so we can assist you right away? You can also contact us directly at [email protected] - our team is ready to make things right. We’re looking forward to hearing from you and resolving this as quickly as possible.

Response from VettailorAug 19, 2025

We’re sorry to hear about your experience. We’ve already reviewed your case and sent a solution to your email, please check your mailbox for our follow-up.

Response from VettailorJul 15, 2025

We’re truly sorry for your experience. Your order was returned because the shipping address could not be delivered. We have been working with both you and the shipping company to resolve this and resend the package to the new address you provided. Please kindly check the email we sent with details and the updated timeframe for your new order. We appreciate your patience and understanding, and we are committed to making this right for you.