View Over 2,000 More ReviewsVETiONX® features pet health care products that are safe and effective for all pets and animals. At VETiONX®, we believe in helping your pet restore natural balance. By providing valuable veterinarian insight and unique homeopathic solutions, we help pets around the world lead long, healthy lives, naturally.
VETiONX (vetionx.com) has 1,716 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
vetionx.com
Website
vetionx.com
Category
Pet Stores
Location
Grand Rapids, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: June 2018.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
my dog no better after a few weeks than when she started . I paid 57.00 for nothing
Response from VETiONXMar 30, 2016
Hi Rosemary~
Thank you for sharing your feedback with us.
We see you have had your product for about 2 weeks. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months. We do hope you give it more time.
For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
MO
Molly
The product arthro- ionx for dogs.
I purchased 2 bottles of the arthro-ionx for my dog after reading the great reviews. The product did not have any change on the pain level my dog experiences. I purchased 2 for a better price and the fact that many reviews stated it helped their dogs feel better.
Response from VETiONXMar 21, 2016
Hi Molly~
Thank you for sharing your feedback with us.
Every pet responds differently, some pets start getting relief within a few days, others a couple of weeks, and some 4 to 6 weeks. A pet's age, breed, severity of issue, overall health, diet, supplements provided, and environment they live in can play a factor in this. With that said, what may work for one pet, may not work for another, which is why we do offer a 60 day return on all FIRST orders ONLY. We do hope you give it more time. Please review our return policy here; https://www.vetionx.com/return_policy.php
For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have.
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
PE
Penny
receiving my product
I can't review the actual product yet because I never received my order but I have been charged for it. I emailed customer service yesterday but have not heard back
Response from VETiONXMar 17, 2016
Hi Penny~
Thank you for sharing your feedback with us.
We checked our customer service email and show no email from you, which explains why you never received a response from us.
We also checked your tracking number, and it says it was delayed in transit without a reason. We apologize for this issue with the Post Office. The tracking number is updated and says it is out for delivery today. Please let us know if you get your package today. Unfortunately, we are not in control of the Post Office and their delivery methods, and we are very sorry for their lack of responsibility of delivering your package on time.
We look forward to hearing from you soon in regards to your package.
With best wishes
Your Vetionx Customer Service Team
SH
Shane
did not help my pet
my baby is very sick, i believed in my local vet for to long and she is about dead.your product made her more sick and did not help her!
Response from VETiONXMar 7, 2016
Hi Shane~
Thank you for sharing your feedback us.
We are so sorry that our product did not help your pet. Unfortunately sometimes Homeopathic doesn't work for all pets. There can be obstacles that prevent helping a pet such as age, severity of their issue, what type of diet and supplements are provided, and more.
Some pets are to far gone, and nothing can help turn them around.
Our heart goes out to you.
With best wishes
Your Vetionx Customer Service Team
SM
Syntia M.
Worst customer service
I ordered this product, to help my dog with her arthritis, I did not receive my package at all..
I called the company the day it said that it was delivered to inform them I didn't receive anything.. no call back.. I emailed them got a response from Victoria Swanson stating to contact my local post office.. then once I did and emailed them back in regads to what they stated..and how I needed to file a claim with usps, but I'm not able to because the company didn't purchase insurance on the package...
So in the meantime I'm not getting any response back from Victoria swanson, I've emailed twice already... we had to let our girl go as she declined so quickly..and now I'm left to grieve and fight with them for my purchase.. that's $70 left in limbo.. so disapointed..worst customer service, do not purchase from them.
Response from VETiONXMar 7, 2016
Hi Syntia~
We are sorry that you did not get a response on Friday. Our customer service rep, Victoria, does not work on Fridays, which is why you did not receive a response on your two emails you sent her on Friday.
We are so very sorry for your loss. Please know we, as pet-parents and pet-lovers ourselves feel your hurt and loss during this time.
Our heart goes out to you and your family. We will keep you in our prayers and thoughts.
Our manager has contacted you, as well as our customer service rep, Victoria, who did respond to your email FIRST thing Monday morning.
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
LA
Laura
Terrible Product, Terrible Customer Service
I bought a bottle of Arthro-Ionx for my 14 yo shelter dog with arthritis for the first time. She has a sensitive stomach too but I decided to try it anyway because of the possible joint/mobility benefits it may have for my Inca. It gave her awful diarrhea so I called to find out how to return it for a full refund as advertised. I was told by a very nasty "customer service" woman that I had to call back nearer to the 30-days, That is says this in black and white in the information kit. She also interrogated me as to how I was using it, etc.I know my dog! I know what works and what will not. This is NOT a cheap product and I am preparing to have to pay for shipping and handling, which I am also upset about, and it seems like VETiONX cares more about keeping the money for the product (whether or not it works for my dog) or not. Very disappointed in this treatment. Would NEVER recommend VETiONX!
Response from VETiONXMar 7, 2016
Hi Laura~
Thank you for contacting us.
We are sorry that you feel you received poor customer service, as that is not our goal.
Our return policy is on our website; https://www.vetionx.com/return_policy.php
It does clearly state that we do not refund shipping, we do not have any handling fees. It also states that we do refunds at 30 days after purchase, this is to insure customers are giving the product time to work, as many hope it works within 24 to 48 hours, and unfortunately, natural homeopathic medicine does not work that way.
Some pets will experience a detoxification, when giving natural homeopathic medicine. Meaning they may get loose stool, due to their body going through a detoxification. We apologize that this concerned you. For pets that experience diarrhea/loosestools, our vet, Dr. Char, suggests to decrease the dosage amount and gradually build it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved.
For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHereyou can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have.
We went ahead and issued you an RMA, please check your email.
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
JU
Judith
It does not appear to be working.
He is still itching all the time.
Response from VETiONXMar 3, 2016
Hi Judith~
Thank you for your feedback. We see that you have had the product for just about two weeks. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months.
For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have.
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
DA
David
Did not work
I have been using it for two weeks and it has not stopped or slowed down her chwewing at all
Response from VETiONXFeb 23, 2016
Hi David~
Thank you for sharing your feedback with us.
Please allow more time for the product to work. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months.
For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have.
Please let us know how else we can help.
With best wishes
Your Vetionx Customer Service Team
