VETiONXReviews of vetionx.com

Response from VETiONXAug 17, 2015

Good Day Patricia~ Thank you for your feedback in regard to our products. We are sorry to hear that you haven't seen improvements with your pet's skin. Homeopathic products need time to be effective. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. We are sorry to hear you feel "ripped off," as you do qualify for a return because you are in the 60 days. Please see attached link for your review of our return policy on our website: https://www.vetionx.com/return_policy.php Please call our Customer Service team so we can assist you with your return no later than September 18th. 1.866.977.0888 (USA) 1.616.803.7881 (INTL) ▶ M-F 9am-7pm EST // Sat 10am-2pm EST Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 14, 2015

Dear Pamela, Thank you for your feedback in regard to our products. We are sorry to hear that you haven't seen improvements in your cat yet. Our records show that you received the product just 11 days ago, in some cases this is not enough time. Homeopathic products need time to be effective. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For more information about the individual ingredients and the history of homeopathy, the website www.nationalcenterforhomeopathy.org is a great educational tool. The product is registered with the FDA and meets the United States Pharmacopeia standards. For a better understanding of this you may go to www.usp.org/audiences/consumers/ . For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Vetionx has an "A+" rating with the Better Business Bureau and always strives towards the best possible customer service. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 11, 2015

Dear Deborah, Thank you for your feedback in regard to our products. We are sorry to hear that you have not received your product. Our records show that we received a PayPal order from you on July 27th, the order was shipped out the next day to the address that came with your PayPal order. We can only ship to addresses that come with an order. Tracking shows that the order was delivered on July 30th. If you wish; the purchase can be shipped to a different address or refunded. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 11, 2015

Dear Toni, Thank you for your feedback in regard to our products. We are sorry to hear that you haven't seen improvements in your dog yet. Our records show that you received the product only 11 days ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 5, 2015

Hi Kathryn~ Thank you for sharing your feedback. We see the order was placed through your Paypal account. We have no access to Paypal accounts or credit card information. A customer needs to log into their Paypal account and go through the process of purchasing. Again, we have no access to PayPal or personal credit card accounts/information. If you made the purchase by accident, we are happy to assist you with a refund upon receipt of the product returned to us. First orders only are eligible for a 60 day return. Please call our Customer Service team to assist you with this. 1.866.977.0888 (USA) 1.616.803.7881 (INTL) ▶ M-F 9am-7pm EST // Sat 10am-2pm EST With best wishes Your Vetionx Team

Response from VETiONXAug 3, 2015

Good Day Tom and Shorty~ Thank you for sharing your feedback with us. Our records show that you just received your product about 10 days ago. In most cases that is not enough time for our product to be effective. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. Please allow the product some more time to work. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 3, 2015

Good Day Gloria~ Thank you for sharing your feedback with us. Our records show that you just received your product a week and half ago. In most cases that is not enough time for our product to be effective. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. Please allow the product some more time to work. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXJul 29, 2015

Good Day Alyssa~ Thank you for sharing your feedback with us. Our records show that you have had the product for less than two weeks, in most cases this is not enough time for our product to be effective. Natural products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. We hope you continue to use and allow the product some more time to work. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team