VETiONXReviews of vetionx.com

Response from VETiONXSep 9, 2015

Hi Chuck~ We took a look at your account, and see according to the tracking information that your first order got lost in-transit by the United States Postal Service. We are so sorry this happened. We did immediately RESHIP you a new package when you called us to let us know you have not received the first package. Again, please accept our apologizes for the lost package. Please stay in touch and let us know when you receive the other package. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXSep 8, 2015

Hi Mary, Thank you for your feedback in regard to our products. We are sorry to hear that you haven't seen improvements in your dog yet. Our records show that you received the product just a little over 2 weeks ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXSep 1, 2015

Hi Marsha~ Thank you for sharing your feedback with us. Our records show that you have had the product a little under 14 days. Homeopathic products need time to be effective. Some customers report an improvement within the first 2 weeks, some customers report good results within the first 2 months. How are you administering the product? Are you remembering to avoid stainless steel / metal bowls and utensils when using our product if you are adding it to water or food? We hope you give it more time. Please remember what may work for one pet may not work for another, which is why we do offer a 60 day guarantee on first orders only. This gives our customers an opportunity to try something for their pet to see if it works. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 26, 2015

Hi Marshall~ Thank you for sharing your feedback with us. Our records show that you have had the product a little over 10 days. Homeopathic products need time to be effective. Some customers report an improvement within the first 2 weeks, some customers report good results within the first 2 months. How are you administering the product? Are you remembering to avoid stainless steel / metal bowls and utensils when using our product if you are adding it to water or food? We hope you give it more time. Please remember what may work for one pet may not work for another, which is why we do offer a 60 day guarantee on first orders only. This gives our customers an opportunity to try something for their pet to see if it works. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. In regards to you feeling it was a "real rip off" - we are truly sorry to hear this, as you do qualify for a return until October 10, 2015. We would be happy to assist you with that return. Please review our return policy here: https://www.vetionx.com/return_policy.php Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 24, 2015

Hi Judy~ Thank you for sharing your feedback with us. Homeopathic products need time to be effective. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. How are you administering the product? Are you remembering to avoid stainless steel / metal bowls and utensils when using our product if you are adding it to water or food? Some pets will experience a detoxification, meaning their body symptoms will get worse, do not be discouraged if your pet was experiencing this, for this is a sign that the body is beginning to heal. When this happens, our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. We apologize that this concerned you. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHere you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 21, 2015

Dear Nancy, Thank you for your feedback in regard to our products. Homeopathic products need time to be effective, some patients see faster results than others. Our records show that you received the product only 10 days ago, in most cases this is not enough time for the product to work. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. We stand behind our products; if you are not satisfied you can return the product for a refund. All first time customers are eligible for a refund after 30 days and up to 60 days from the day of purchase. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONXAug 19, 2015

Hi Mary~ Thank you for sharing your feedback with us. Some pets will experience a detoxification, meaning their body symptoms will get worse, do not be discouraged if your pet was experiencing this, for this is a sign that the body is beginning to heal. When this happens, our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. We apologize that this concerned you. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONXAug 18, 2015

Hi Brittany~ Thank you for sharing your feedback with us. Some pets will experience a detoxification, meaning their body symptoms will get worse, do not be discouraged if your pet was experiencing this, for this is a sign that the body is beginning to heal. When this happens, our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. We apologize that this concerned you. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHere you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please call our Customer Service team to assist you with a return. 1.866.977.0888 (USA) 1.616.803.7881 (INTL) ▶ M-F 9am-7pm EST // Sat 10am-2pm EST Please let us know how else we can help. With best wishes Your Vetionx Team