VetcoclinicsReviews of vetcoclinics.com

Worst experience and customer service I have ever dealt with. Back in March, I took my 12 week old puppy for his vaccines and flea/ tick medication. I was promised I would receive A prescription to renew the medication. It has been 2 weeks since he has been past due, I have called Vetco support multiple times to get his Subscription sent over, and received nothing. I called once I realized he was due and saw the prescription I was promised was never sent over a week ago. His medical records are on file and I was promised by the vets that a Prescription would be sent during his 12 week visit to renew his medication that never was. When I called customer service they gave me the runaround said they will send me an email in two days that I never received. I called again today, Again met with silence and was denied re-ordering my medication via email and never received a follow up. Call center then promised to connect me with a supervisor to simply get flea and tick medication for my puppy. I was promised a call today after calling there call center within 30-45 minutes. No answer. Nothing. No call. No follow - up. Please do not use any Vetco service that Petco provides as they do not look out for the best interest of your family member and refused to provide very simple medication, regardless of if a subscription was supposed to be provided. This is simple, flea and tick medication, not morphine. The fact that for one, my dog never received the prescription we were promised, and the multiple calls I’ve made fell on deaf ears and after being promised for over a week follow up, received nothing and we are in prime flea and tick season. Please do not use any veterinary service that any Petco provides as they are only looking out for the best interest them and do not care for your dog. Also, for reference, I am very familiar with this third-party call center that is used for that Vetco and I will be reporting it. Thank you. And please, go anywhere else. Learned my lesson.

They don't care about pets. Volume pricing ,$$to keep money rolling in! There is no follow ups,no consistency of treatment,no understanding or care of animal. Never ever will I use again, run around run around even on site vets or if they are vets have no real experience. Or knowledge poor poor

I'd had good experiences previously. But I failed to check that the rabies vaccination came through before I left as my dog Is elderly and I wanted to get him home. When I got home I found the the rabies certificate was not attached with the other documentation in the email. I contacted them and they sent it but it was pended. The veterinarian had forgotten to sign in. I have called repeatedly and still do not have the rabies vaccination I paid for. They indicated it could take from three to five business days to investigate. I will never go there again.

After nine years taking care of service K/9 Grizzly Bear we were turned away because of a vet that didn't want to take blood from this service dog that's never hurt anyone falsified his record.

I will never set foot in another Petco after being lured in by a Facebook ad from their partner vet company, VetCo. Every other Sunday would be a good time to avoid this store because they have two long lines of potentially unvaccinated mixed dogs and cats with no waiting system to prevent infection. I waited over 45 minutes to be told that I would need to pay over $400 for Symparica Trio in order to get the “free” heartworm test advertised with purchase of Simparica Trio. I was assuming I would have to get 3 or 6, but no, a year, and the price is not at all competitive. It’s a great deal cheaper at Chewy with their upfront promotions. I exposed my dog to potentially unvaccinated animals for a fine print gimmick! Never again! I also noticed that Petco is more expensive than PetSmart. A three pack of my dog’s favorite balls, Kong Squeakair, costs $7.99. At PetSmart it costs $5.49!

Mobile Vetco used to be my go-to for on the spot vaccines, but no more! I hadn't been there in a while, and a lot has changed for the worse! What used to be a $30 vaccine maybe 2 or 3 years ago is now $51 (DA2PP 5-way). I usually vaccinate at home (I can in my state), but had a personal emergency, and needed a vet administered vaccine to kennel my dog. Mobile Vetco had an opening the same day as my emergency. The person checking me in made a big push for packages I did not need. I was shocked at the $51 price tag, but had no other choice. Why is that important? As someone who vaccinates at home, those vaccine vials cost only $5 per vial after you add in shipping. The vet and supplier are getting it cheaper from the manufacturer so they can make a profit. So $51 is a huge upcharge!!!!! ADDITIONALLY, I take all my pets to a local spay/neuter program where Petco donates the DA2PP vaccine if your pet is there to be spayed/neutered AND you are getting the rabies vaccine. Clearly they can afford to give away vaccines! The next time I need a vet administered vaccine, I'm going to Tractor Supply. It's a first come first serve policy, but they are much cheaper than Vetco. Also, that needle disposal fee is a major rip-off. The Sharps container does cost money. But let's just say it holds 1000 needles. Vetco is charging $3 per needle disposal. It does not cost $3000 to send a Sharps container in. Plus the insane prices of Vetco's vaccines! Thank goodness it's rare I need a vet administered vaccine (other than rabies). I do my own grooming, and normally my babies come with me when I travel.

Went to vetco for initial vaccines which was fine. 1 momma and 3 kittens. Male runt was coughing and the Dr misdiagnosed him with a enlarged heart and referred us to a cardiologist. Well after the $900 charges from the cardiologist and told they me that the enlarged heart was a common misdiagnosed problem. I am out the $900 due to poor diagnostic evaluation and Inexperienced veterinarian training. Very disappointing, happy that cat is healthy though?

Paid for a 3 vaccine package, I got two of them and then they canceled the third round of vaccine. They never followed up for the third vaccine and just canceled the $400 package. I showed up to complete it and they demanded another $100 to complete it. The staff recognized the mistake and said it was my fault even though they never followed up and had changed my email to prevent any notifications. Scammy practice would recommend a real vet.