Erin O.
Awful product.
Awful product. Difficult to use. Has never once given me full results Impossible to cancel No customer friendly policies. I would tell anyone: DONT DO IT Do not trust them with your credit card information. Do not trust the product to work. And do not think for one minute canceling will be easy. Stay far far away. It’s a scam
Response from Vessel HealthMay 5, 2021
Hi Erin, We are so sorry to hear that you are frustrated with our cancellation policy. I want to start by sharing that our cancellation policy was set up in an effort to be 100% fair to all of our members. We do offer a membership plan that can be canceled at anytime and for any reason- our month to month plan. We also offer 6 and 12 month plans that come at a lower monthly rate but lock you into that timeframe. All of our plans allow members to cancel within 30 days for any reason as well. If one of our 6 or 12 month members requests to cancel we can do that but ask that they pay back the difference in savings they've enjoyed thus far in the membership. This then allows us to move you to the month to month plan where we can easily cancel. We owe it to our month to month members who pay a slightly higher premium for that flexibility to enforce this. It does look like you've been working with our Customer Loyalty Team and they've offered this option to you. We are more than happy to move forward with your cancellation once you confirm your desire to move to our month to month plan. As always, we would much rather work together with you to re-build your confidence in our product and share some of our most recent updates (like free nutritional coaching via chat for all members). Lastly, we absolutely will share this feedback with our leadership team as we are committed to always using member feedback to evolve our product and member experiences.