Fabian J.
They are very dishonest
They are very dishonest! They give you an estimate for the shipping with dates to pick up and delivery and at the last minute they triplicate the price and change the dates. Very expensive and bad service

Vertex Carship Inc. is a trusted expert in car hauling services, committed to delivering exceptional and reliable transportation solutions. With years of industry experience, we understand the unique needs of our clients, ensuring their vehicles are transported safely and efficiently across the country. Whether it's a single car or a fleet, our dedicated team of professionals provides seamless service, ensuring timely delivery and complete customer satisfaction.At Vertex Carship Inc., our core mission is to offer a stress-free and transparent car shipping experience. We work with a vast network of licensed and insured carriers, ensuring that every vehicle is handled with care from pickup to drop-off. Our team prides itself on maintaining clear communication, providing clients with real-time updates and personalized service every step of the way.Our company is built on a foundation of integrity, reliability, and customer satisfaction. Whether you're moving a car across state lines or coast to coast, you can trust Vertex Carship Inc. to deliver your vehicle safely and on time. Our competitive rates, coupled with a commitment to excellence, make us the preferred choice for individuals and businesses seeking dependable car transport services.
Vertex Carship (vertexcarship.com) has 285 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Fabian J.
They are very dishonest! They give you an estimate for the shipping with dates to pick up and delivery and at the last minute they triplicate the price and change the dates. Very expensive and bad service
Upset C.
Horrible! Started off okay but switch and baited cost after forced to pay deposit. Then tripled price and driver canceled route after I was forced to wait 3 days to pay to expedite due to lack of drivers.
Response from Vertex CarshipJun 16, 2025
Thank you for your feedback. We're genuinely sorry to hear about your experience, and we take such concerns very seriously. To help us investigate this matter thoroughly, could you please provide your Order ID, the name under which the booking was made, or any other relevant details? We would like to look into what happened and ensure that it’s addressed appropriately. At Vertex Carship Inc., transparency and client satisfaction are our top priorities. We never intend to mislead or inconvenience our customers, and we’re committed to resolving any issue fairly. Please reach out to us directly at [email protected] or call us at (929) 999-7901 so we can assist you further. Sincerely, Customer Support Team Vertex Carship Inc.
Kevin P.
I had the absolute worst experience with this company and their transportation services. From start to finish, everything was a complete disaster. Communication was nonexistent; I had to repeatedly call and email them to get any kind of response, and even then, it was always vague and unhelpful. The driver was hours late with no explanation, and when they finally arrived, they were rude and completely unprofessional. Not only was the vehicle dirty and poorly maintained, but the driver had no idea where they were going and got lost multiple times. It took what should have been a simple trip and turned it into a 4-hour ordeal. The worst part is that customer service refused to take responsibility and offered no solutions or compensation. I will never use their services again, and I strongly advise anyone considering them to look elsewhere. This company is untrustworthy, unreliable, and downright disrespectful. Save yourself the headache and choose a company that actually cares about their customers. Absolutely unacceptable.
Response from Vertex CarshipMay 19, 2025
Dear Kevin Peterson, We are genuinely concerned to read your review. After carefully checking our records, we could not find any order associated with your name. To help us verify and investigate this matter thoroughly, we kindly request that you provide your Order Number, email address, or the phone number you used when placing the order. If you have genuinely booked a shipment with us, we are more than willing to look into your concerns and work toward a resolution. We take all customer feedback seriously and strive to provide a reliable and professional service. That said, the details you’ve mentioned do not align with any orders or incidents in our system, which leads us to believe this could be a false or misleading review. We respectfully request Trustpilot to verify the authenticity of this feedback and confirm whether it came from an actual customer who used or applied for our services. At Vertex Carship Inc., we are proud of the trust our customers place in us. Our commitment to transparency, service quality, and professionalism remains unwavering—unsubstantiated claims will not shake the confidence of our valued clients. Thank you, Vertex Carship Inc. Customer Support Team 📞 (929) 999-7901 📧 [email protected]
Consumer
Updated: May 28, 2025 My experience with this service was one of the most distressing I have ever encountered. The lack of professionalism was astounding, and they failed to communicate critical information regarding the process, which left me feeling both frustrated and confused. Instead of providing clear answers, they seemed to talk in circles, which only added to my disappointment. As someone with a disability, I had hoped for a smooth and straightforward process, but instead, it turned into a nightmare. I strongly advise others to steer clear of this service at all costs! Updated May 28, 2025 Regarding your request for assistance in locating my information, please refer to the following: May 13, 2025, Zelle payment to VertexCarshipINC JPM99b8c5h49, $100. A representative on your team provided me with a quoted price of $499.00. Subsequently, the percentage increase from a cost of $499 to $1100 is approximately 120.2%, which is a significant increase. I would have had zero objections to paying this price. However, the conduct of repeatedly calling and texting me upwards of five times consecutively, followed by attempts to capitalize on my situation, reflects a concerning lack of professional ethics. You have all refused to return my $100, yet you now claim a desire to rectify this matter. Please return my funds. I wish to ensure that no other person faces similar exploitation. I consider myself fortunate to have received an education that empowers me to advocate for myself professionally. Due to my health limitations, I have been without my vehicle in the hot weather because of greed. SHAME! SHAME! SHAME!
Response from Vertex CarshipMay 19, 2025
Dear Consumer, We’re truly sorry to hear that you feel this way. At Vertex Carship Inc., we strive to treat every customer with professionalism, respect, and care — especially those with specific needs, and we take your concerns very seriously. That said, we are unable to locate any record matching your experience. To help us investigate and address this matter properly, we kindly ask you to provide your Order Number, the email address, or the phone number you used when placing your booking. Without this information, we are unable to verify your claim or offer an appropriate resolution. If you did place a genuine order, we sincerely want to make things right. However, if this is a false or fabricated review, we respectfully request Trustpilot to verify its authenticity to ensure that feedback is coming from real customers who have actually used or applied for our services. We remain committed to providing dependable service and upholding the trust of our valued clients. Thank you for bringing your concerns forward, and we hope to hear from you with the details necessary to move forward. Best regards, Vertex Carship Inc. Customer Support Team 📞 (929) 999-7901 📧 [email protected]