Vertex CarshipReviews of vertexcarship.com

is it really a five star scale if zero stars isn't an option?! my experience is so bad that I am considering legal action. bottom line upfront is that I booked them on a Thursday night with a price that had been discussed for over a month and less than 24 hours later they tried to bait and switch and increasing my rate by almost 200%. In zero unequivocal terms, I canceled all my business contract with them and told them to lose my number and refund my deposit and I continue to text us over the next three days and they still sent someone over to my friends house, to their gate, to pick up the RV, that they had booked less than 24 hours before, over 48 hours after I told them to stop planning to move my RV . I had been communicating with a sales agent named Nancy for one month. after looking up the reviews of Vertex Carship, I saw that they had over a 4.5 review with hundreds of reviews so I felt secure in booking them. They also called themselves car movers so I had no reason to think that they were brokers who simply advertise to truck drivers in transit and connected us after communicating for a month and only ever discussing one price of $399, I chose to do business with them and pay $100 deposit. Less than 24 hours later Nancy's boss called me to tell me that they were currently looking to book my car shipment for around $699. Nearly double what I had contracted to pay. I said and will say I don't really care what you're small print, especially since my 48-year-old eyes can't read it. if a sales person, and I only ever speak about one price, I have no reason to think the price will be higher. If a sales person, and I only speak about them being car, movers, then I have no reason to think that they broke her out car moving to independent contractors. I guess that part shouldn't be surprising in today's economic disruption model, but I would at least expect them to honor an original price.

Called and placed a down payment to secure an enclosed carrier while taking leave so I could receive my car when checking into my command. I called a few days prior and nothing was scheduled. I kept receiving the same text message but worded differently. “The Carrier is on its way blah blah blah” leading me on and wasting my time. come to find out my car was listed on 3rd party carrier sight for drivers to pick up as a job. The initial price that was agreed upon creeped up over 3k as I pressed them why nothing has been done. I requested for my listing and info to be taken down and took several days. “It will be $200 to take the listing down but won’t be charged to your card. Felt scammed out of time and money next time I’ll do better research.

Rebecca Kent, you can say what you like to try to discredit my review, while say yall are committed to to professionalism.....blah blah blah! But here's the facts. A price was agreed upon, invoice sent, and appointment made. Out of all three things I listed, which of these were meet?! NONE!!!! I paid a deposit for my vehicle to be picked up; it never was!!! After the fact, I'm told if I wanted my vehicle still picked up I would have to agreed to a higher price than what was already set up. You call that professionalism?! That is a SCAM and ROBBERY wrapped up in one! Did I get my money back; did I get my car shipped?! NOPE! I actually believe I ended up losing my car because it claimed to have been towed. So keep lying to yourself Mrs.Kent. Have a Happy New Year's and continue sleeping well at night while stealing people's money!

This is a scam. Brokers not carriers. Quotes not prices. And they want to argue about the refund

Terrible experience. I was quoted $395 and told the quote was firm. When it was time to pick up the vehicle, they said that the updated price is 795. They doubled my price. This company is just a bunch of scammers.

Vertex Carship's response has factual inaccuracies that I would like to clarify: - When I asked if there were any other fees or was the $299 final (I did this verbally and over email where I received a response from Chloe confirming it was the final price and there was nothing else that anyone would charge me) was I ever told there could be a "carrier adjustment fee". This is sneaky, was done purposefully and is the reason I am sharing this with others. - Although they say I could have gotten out of it, I wasn't made aware of this fee till the night before when I called. At this point it's too late to shop around and they know this which is why they delay sharing this information. They also had my $75 deposit which I'm skeptical if I would have gotten that back. - They mention the driver went 600 miles out of his way but I think that is a lie. He had other deliveries around me and I had many other companies that had room to take my vehicle. On the surface these other companies looked more expensive but in hindsight that wasn't the case. - In addition the driver said that this broker is difficult to work with. - Regarding my request of a reimbursement they offered me $50 if I would remove the review. I refused that offer and you have reimbursed me $0. I said that if you honored the original price you told me which was $299.00 which would mean you have to refund me $276, then I would update the review, other than that this review is true and honest and will stay as is. - Anybody interested in using this service ask to review the recording as they said it's all recorded and you can hear for yourself my very clear questions and their VERY clear answers. Hopefully my poor experience will help others. BUYERS BEWARE!!!! --------------------------------------------------------- This company promises a price (in my case $295). And then the night before when I called to get the name of the driver, they connected me to "dispatch" and said it was only estimated based on previous trips. and the new total was $575. They said the contract they have states that. I haven't read the fine print so I'm sure that is the case. I thought I was prepared for this and asked for multiple emails confirming price and insurance (see below) but none of that mattered. They had me in a last minute vulnerable position. It's deceptive and dishonest. In addition to the emails including the sample below, I asked on the phone twice if the price will change at all and was told it would not and that would be the total price. I'm also filing a complaint with the Better Business Bureau. I'm pretty sure the reviews on this site are fake although I can confirm that. "Your vehicle will be picked up on 25th September and drop off will be on 26th September. On Sat, Sep 20, 2025 at 1:05 AM Chloe Vertex chloe.vertex... wrote: $299 is your total price, Your insurance will be $250,000. " PLEASE BE AWARE THAT THE PRICE THEY TELL YOU ISN'T WHAT THE PRICE WILL BE!

This company is a scam I asked repeatedly if the charges they quoted me and I signed a contract for was going to change and they told me No that the contract amount is what I will pay. On the day they were supposed to pick my 4 trucks up they then tell me the driver will be charging me an extra $1,175 extra for each vehicle. Now here it is at my deadline to have my vehicles picked up from the auction house and I have to make 2 round trips of over 700 miles to pick my vehicles up myself

I was contacted by Vertex by phone after listing haul job for 2 utility trailers on Job Board where all communication and bids were to go through the broker. Vertex contacted me directly bypassing the fair and monitored bid system. I was verbally quoted a low price and and agreed with a signed contract that clearly stated the price , location and date for pickup. Vertex never found a driver and the date for pickup past making me subject to storage fees. I was forced to hire a local company to pickup the trailers and move them to a storage facility where I eventually picked them up myself. I had to file a claim with Visa to get my $200 deposit back, Vertex claimed they would refund me if I closed the claim with Visa, knowing how they operate with promises not kept I refused and Visa refunded my money after an investigation. I will not recommend Vertex Carship to anyone. I was displeased and it cost me time and money to get the job done they had contracted to do but did not.