VertagearReviews of vertagear.com

Purchased a PL6000. Frame bent while under warranty. Warranty replacement part was approved, but the part is out of stock. It has been almost two months now. They have chairs ready to ship same day, but refuse to replace chair. Customer Service does not answer the phone. I have been emailing them for two weeks with no response. I am about to take them to small claims court over it. Don't make the same mistake I did. **UPDATE** - it has now been 70 days since the warranty repair was approved, still nothing, no response from customer service for over 72 hours, contacting my attorney

Overpriced. You can get a better chair for less. Their entry line chair is $320 (SL2000) other companies top chair is the exact same price but with more features and build quality. Just poor service overall, not sure where to start. They are just bad. I would not recommend there chairs to anyone. Also I believe the company lies about their reviews. I’ve rated their chairs and seen my reviews removed. All the good reviews are from websites they can edit reviews like their own website and amazon. If you dig into the internet you’ll find VertaGear has a bad track record.

Chairs are nice but service sucks Been waiting a week for any type of communication on an RMA. Seems to me they have no problem selling these, but when it comes to warranty they are failing. My chair literally snapped and caused me injury.

Sent me a Broken Defective Chair, Refused to replace it , take a return, or anything of the sort. I made them aware the day I got the chair, that it was defective, multiple emails and calls , got me to the point of understanding, that broken or not, I cannot return it, Mind u I opened the box , and the chair was already broken / defective. I'd highly suggest you avoid this company like the plague.

Chair was okay, while it lasted, about a year. Poor quality bolts broke inside the seating mechanism. Reached out to customer service, a month later, no one can provide even an estimating shipping date for a replacement part. I will never purchase from them again. I'm sure, I'm not the only one with this experience, just read their amazon reviews. $400+ chair and they do not give a ... .Found another chair with a better price tag from a different company Update: Received the part, finally. I replaced the broken one, the chair is working, for now. I hope the chair will not have any problems in near future, because I'm not willing to go through this nonsense again I'm assuming there is no communications what so ever between the shipping department and the customer service department, because there was no need to escalate the situation to a total frustration....

J'ai un triigger 275. Les filets de l'assise et du dossier sont mort après même pas 4 mois. Et impossible d'avoir une solution avec le SAV. C'est inadmissible pour un fauteuil à 600 euros. N'achetez pas chez eux.

When we received our 2 "new" Triigger 350 chairs and upon opening it became clear to us that at least one of the chairs had been used before as it had multiple scratches and dust all over it - it looked used, and definitely not in new condition. And the other chair had some scratches and displaced controls. I then reached out to Vertagear support to hear what we should do because we felt very sorry that our "new" Triigger 350 chairs didn't quite live up to what we expected because they have been used before and had scratches. It's been 4-5 weeks now, they replied that they were sorry they wasn't new, and that all chairs they send from their warehouse are new - well, clearly they aren't or they are just shipping out returned goods. I'm still waiting for them to reply to my messages, and I haven't heard back from the EU department.... That being said, the chairs are good - the support is none existing.