VertagearReviews of vertagear.com

The only surprise I found when reading these reviews is that someone at Vertigear actually responded. Lying and deceptive responses, but replies all the same. As of March 2021, Vertigear has completely given up the pretense and stopped responding. The support line says they are "unable to take incoming calls." Live chat is "currently offline". Email is not returned. The support portal does not work. Vertagear as a company is a joke. I looked them up on LinkedIn and it's actually a new company (est. 2015 ) with only 13 employees. How they sold so many chairs and have a contract with Alienware is beyond me. How they still have this contract is Alienware is unbelievable. After mine broke and trying support, it was clear they were going to do nothing so I took it apart and found the steel is cheap and the welding is terrible. Spot arcwelds (splatter everywhere) with little penetration. One intact weld I could pull apart with my hands. The fix? Do the welds yourself (or have a friend/pro do it) and brace it as needed with good steel or aluminum depending on what your chair is comprised of. Mine is better than new now. Otherwise, it seems about all that can be done is to spread the word what kind of company Vertigear is.

SUPER BAD SUPPORT, response time is like 6month and responses are useless. Awesome chair but shiiiiit.

I'm done with this company. I purchsed a Trigger 350SE mid 2019, then the gas piston broke already january 2021. They pretend to give a 10 year warranty on their Products, so I contacted their service. The initial reaction was quick, they requested fotos / videos of the damage. But after that, nothing happened. More than 4 weeks after opening the support ticket, I had to threaten to give the case to an attorney at law, they would then send me a replacement - without any instructions. Unfortunately, I was not able to repair the damage with the replacement sent what I did claim immediately. Guess what? They never answered... Now two full months have passed with me having a broken chair, that can't be used. I'm done. Vertagear, shame on you!

Much the same as alot of the other comments here, Sl5000 chair broken frame, contacted support sorted the RMA out in Nov 20 and since then I have web chatted, emailed and just keep getting excuses. A complete waste of time. I would certainly not recommend dealing with this company. I would of got a better service and product off Wish!

Bad Product Quality. Owned my chair for 3 years and had to replace/repair the following. - seat foam missing, exposed metal (replace seat) - seat seams separated (used tape/glue) - shock keeps lowering (replaced shock) - tilt creakes (lubing regular kinda fixes it) - wouldn't rotate (lubed friction bearing) - creaks when getting in/out or if you lean in any direction (no fix) With the exception of the seat the rest happened just out of warranty. For a +$600 chair I would expect it to last more than 3 years.

I purchased a Vertagear Triiger 275 which has a 10yr warranty. I mention the warranty length because you will find its more for looks then actual testament to quality and support. The chair broke in September of 2020 so I submitted a claim to Vertagear customer service that same month. After going through their verification process including sending images they determined it was a defective part covered by their warranty and issued me an RMA for replacement part. Getting straight to the point it is now Feb1st 2021 and I have yet to receive the replacement part. It has been beyond frustrating communicating with Vertagear, they are rudely non-responsive. On September 21st 2020 they sent me a communication saying the part is back ordered and would take 4-6 weeks to be fulfilled, I sent requests for updates in Oct and again in Nov with no response. On Jan 13th 2021 (4months later) I initiated a chat via their website to find out where we are in the process. The service rep. looked up my RMA, he then checked with the warehouse and told me that after speaking to the warehouse the part would be shipped that following Monday, (January 18th) and that he would send me a confirmation email with tracking info; that never happened... On Jan 28th, 2 weeks after that chat I received an email from Vertagear customer service informing me that suddenly the part is backordered again and I'm looking at another 1-3weeks. I replied to the email respectfully expressing my frustration and requested that a manager get in touch with me only to get a response the next day from the same individual reiterating the same thing and not in any way addressing my response or concern, it felt as though they copy/pasted the same response from the previous email. I have every email communication including the chat transcripts between myself and Vertagear. If you are researching chairs in this category then you are looking for a nice chair that will last as you know these chairs aren't cheap. Unfortunately the old adage "You get what you pay for" doesn't apply to Vertagear. Not in craftsmanship and definitely not in customer service. If you're lucky enough to not have any issues with your chair I believe that you will not be lucky enough to escape the terrible service this company gives if you do... And with what you pay would you be willing to take that risk - don't do it.

AVOID!!!! SAVE YOUR MONEY AND SANITY. This is such a shame, I really like the comfort and support from the chair i brought from Vertagear but sadly the arm rest broke back in March. I contacted the customer support and was told at the time a replacement would be sent out. Now over 7 months later I’m still waiting for a replacement and they have even stopped replying to my emails. Although the only replys i ever got seemed to be an automated response of: "We do apologize for the delay, unfortunately, the item has not shipped as we are currently out of stock and awaiting a new shipment. Once we receive the shipment, we will work on getting your order processed and shipped out. We apologize for the inconvenience and appreciate your patience." Their customer service is pathetic

Terrible experience with their support. They said they will send me a replacement of an item which is under a warranty - after 6 months i still haven't got it. Hundreds of mails trying to resolve the issue, they were saying that they are waiting for re-stock etc... i can understand lots of situations, but not when it lasts for over 6 months... they stopped responding me for now. Definitely a no-go if you are looking for a gaming chair. When you are paying so much money for a chair, you expect something more. Thanks.