VertagearReviews of vertagear.com

My chair had a defective arm rest, and they provided a replacement free of charge.

I recently had the pleasure of experiencing outstanding customer service from Vertagear, and I can confidently say that their commitment to customer satisfaction has earned them a solid 5-star rating in my book. I encountered an issue with the frame of my Vertagear product and reached out to their customer service team. To my delight, I was assisted by Mike M., a professional and kind representative who went above and beyond to address my concerns. Mike's responsiveness and dedication to resolving my issue were truly commendable. Not only did he handle my inquiry with the utmost professionalism, but he also ensured a swift resolution by promptly arranging for a replacement. The efficiency and effectiveness of the entire process left me thoroughly impressed. In an era where exceptional customer service is often hard to come by, Vertagear, through the exemplary service provided by Mike M., has set a remarkable standard. Their commitment to customer satisfaction has undoubtedly left a positive and lasting impression on me. I wholeheartedly recommend Vertagear to anyone in search of high-quality products backed by a customer service team that truly cares about its customers. Kudos to Vertagear and a special thank you to Mike M. for turning what could have been a frustrating experience into a seamless and pleasant interaction.

I had the seat mechanism break on a chair I had for years so it was out of warranty. I was ready to buy a replacement but Vertagear sent one free (only paid for shipping). Quick shipping and new part works perfect!

My son is 6'5" 280 lbs and I bought one chair for him 6-7 years ago and will not buy another brand ever again. The chairs are bulletproof for the average adult. My son is extremely rough on his chairs and breaks it about every 18 months. Vertagear helps you diagnose what broke and ships the parts to fix it for free as long as it's still under warranty. I would never buy another brand because Noone else could possibly provide a better product or better service if it breaks

I had purchased the PL4500 VERTAGEAR chair back in August 2019. Recently the base of the chair broke and I submitted a warranty claim. They replaced the base of the chair after 3 years of use with no issues and I would recommend their company and their products. Jimin was my key Customer Service contact who assisted me with the process and ensured I was a satisfied customer. I plan on purchasing from them in the future. Regards, Rick G.

This company has been nothing short of AMAZING!! My son received his gaming chair through the Little Wish program. We had no other information on the details of the chair that was purchased back in 2019. Since then our son has absolutely LOVED his chair and had informed us recently that the seat cushion has a couple of rips in it. I contacted Vertagear customer service and explained the situation. His chair was outside of the warranty on that part. We were given the option to buy a replacement seat cushion or buy a new chair. We responded to their email asking what the prices for both were, completely okay with making the purchase. They then came back to us with a “one time offer” to replace the seat cushion for free. The seat cushion arrived in perfect condition a few days later. Their communication and customer service was spot on and AMAZING!!! We haven’t received customer service this well from many companies in a loooooong time!! Well done Vertagear!!!!

I have contacted the Vertagear support due to the broken armrest on my chair. The Vertagear support was very responsive in collecting necessary information and processing the claim. Although the replacement part was on backorder, they shipped armrest set from the more expensive chair, which was compatible with my chair.

Very quick to respond and hooked me up with a new set of wheels when one wheel broke