VertagearReviews of vertagear.com

I cannot express how much I would urge everyone out there to not buy anything from this "Company". Vertagear have the worst customer service I have ever experienced, my chair broke after a year, raising an RMA was painful enough but not over a year later and I am still waiting for them to send the replacement parts! They never update me anymore, I always have to contact them, their twitter blocked me and they are just truly awful. Please please please, do not use them.

I logged an RMA more then 75 days ago (27th December 2021). Everything was fine but the replacement part is still not shipped and I get the same response everytime i follow up. "We apologize for the wait, I do not have an estimate of when your replacement part will be shipped. The request was sent into our team to split new inventory, now we are just waiting for the department to ship out your part and provide tracking."

Ne jamais jamais acheter un produit de cette marque. Chaise fragile, sav inexistant (aucun moyen de les joindre ou aucune réponse .... aucune) Passez votre chemin. Surtout vu le prix.

Don’t buy Vertagear. Like many others claiming the chairs break in about 1 year and when you request a spare part or a new chair. They tell you they’re out of stock and keep you waiting. I have been waiting 8 months now, and they constantly push the delivery for the spare parts. I’m done with Vertagear and I will never recommend them to anyone.

Je leur ai fait leur travail en envoyat des mails avec toutes les preuves, factures et documents divers pour prouver mes dires et mon bon droit mais ils ne daignent pas me répondre. La société Vertagear m'a purement et simplement volé 700 euros et me considère tellement peu qu'il ne me répondre même pas. Je vais aller à la police porter plainte même si je sais que leurs juristes auront tôt fait de faire disparaitre en fumé tout cela. Mon expérience avec cette pseudo société malhonnête est la plus mauvaise que j'ai pu vivre depuis que je commande sur internet (plus de 20 ans). Again, shame on you Vertagear!

I bought a VERTAGEAR S-Line SL4000 Gaming Chair for my 11 year old son. Within 12 months, the seat base material was from the stitching. I have spent the last 9 months requesting a replacement seat base and the warranty runs out in 3 months. They rarely respond. Once they did, the excuse was staff busy, ill and they’re sorry. All I want is a replacement before the warranty runs out. I really don’t know what next step to take! I’m a genuine reviewer, and I concur with all those one star reviews. I really believe those good reviews are fake and probably written by vertagear staff. Choose a different brand and save yourself the pain!

You can safely consider this a scam site. Their chairs are terrible. Ergonomics wise you are better off standing on your knees on the floor. Quality-wise? Unacceptable. After one year the back support and the head pillow will become unusable. It will also start to crack and make noise with every movement and it will also become really unstable After two years every single seam of the base will start ripping apart. Even if you for some reason you can find this chair comfortable you can forget about any kind of support. They usually ignore all the emails, calls, and messages and when you are able to reach them out will ignore any kind of legislation and avoid fulfilling their warranty obligations: if they keep responding at this point they will blame everything on "wear and tear".

I purchase an SL-2000 in 2017 and within two years it had degraded completely. Splits in the fabric of the seat, faulty hydraulic system, armrests forming cracks, and worst of all the the metal frame itself collapsed. The metal bars forming the seat bent and broken. I am 70kg on a chair which advertised 150kg weight capacity. However, the most shocking to me was what ensued - I am now locked in an endless vacuous email chain that has lasted 9 months. The fact is that they have absolutely no intention of honouring any warranty claims. They accepted mine and gave me my warranty number in July 2020 and since then they take 2-11 weeks to reply to emails, their phone number and any other form of contact simply doesn't exist or function. I feel sick reading all the other similar experiences with Vertagear now - and it is painfully clear to me that they are a scam company. They sell cheap dangerously built products which eventually will all fall apart, and they attach warranty information to them as a lure and pretence of quality to customers, knowing full well that they will never even attempt to fulfill the "binding" agreement with the consumer. My advice to the many others in this position - put all of your pressure on the shop you purchased your chair from. They are liable for advertising and selling you the product and they are in a better position to recover damages from Vertagear. Also this potentially could protect other vulnerable people by incentivising the outlet to cease business with a dishonest manufacturer.