VertagearReviews of vertagear.com

Very Helpful and got my warranty issue handled in a very timely manner.

Great support on arm rest replacement

Had a warranty issue and they were very helpful in getting me a replacement for my seat. They always kept me in the loop and checking up on my delivery. I appreciate their service.

Chair arm broke off and I was uncertain if I had the warranty, but they sent over a new arm and my warranty info with no hassle.

I bought an Alienware S5000 chair, and it was delivered with a small crack in a plastic trim piece on the back. When I contacted the company to replace the small trim piece, they told me that they didn't have that part separately, so they immediately mailed me a whole new seat bottom. The customer service was great from start to finish.

Purchased an Alienware S5000 chair a year ago. The gas cylinder just went out on the chair. It was still covered under warranty. Vertagear's support team did a great job of replacing the part quickly and with little hassel. Things happen from time to time with any product but it makes a huge difference when the company stands behind their product and services the customer quickly when an issue does arise. Great job! OH, and I still LOVE the chair!

Had an issue with the Alienware S3800 where height would be set, but overnight it would sink down (Vertagear SL3800) after 2 months of use. I'm under the weight limit so no issue with that. Vertagear was quick to replace the gas lift for the chair after providing invoice from Dell. Thank you!

I had an issue with the arm rest, got a hold of the customer service workers and sent all the info and they got to me fast, they got my replacement part sent out just as fast and it was an all around great experience in the ability and willingness to make sure I had exactly what I needed from them. Awesome service