VertagearReviews of vertagear.com

I ordered a chair just over 2 years ago with the add-on wheels. The wheels never came, but Vertagear insisted that they did and were with the chair order. Then they later concluded that the wheels didn't come because they were out of stock (which was shocking to hear after they insisted they were with the order).Then the wheels were delayed in the shipping process. After continuing to promise them week after week, it took almost 4 months to get the extra set of wheels (which ended up being terrible wheels anyway - I don't even use them). Then just over a year later the gas lift wouldn't hold my seat up anymore, so I had to submit a warranty replacement. Then 8 months after the initial warranty replacement of the gas lift, it stopped working again, so I submitted another ticket. The chair is over 2 years old, but the warrantied gas lift was only 8 months. They blindly responded back saying that the gas lift is out of the 2 year warranty. I responded back to let them know that the gas lift is not over 2 years old and provided all the documentation of my previous encounters. It's been over a month and I still have not received a response back. Between poor quality of products and unpleasurable experiences, I'd stay away from this company in general.

My seat mechanism broke after 4 years, which is within the warranty period. After sending a bunch of messages back and forth, they finally gave me an RMA number on july 27, 2022. its now december 27 and I still dont have a replacement. Every follow-up message I send gets a response of "we'll look into it" and no response until I send another follow-up. Don't waste your money on anything from this company

The worst company to ever exist. They absolutely do not make comfortable chairs. They feel too stiff. The return policy IS NON EXISTENT. I called them so many times for a refund but they don’t answer. Seems like they have 1 person working for support and she is not doing jack. Little feedback overall from the company. They just take your money and run. Please don’t buy from this company. In the case you want to try there chairs don’t, you would be better off with a foldable beach chair, it would be the same experience. They price the chair at $500+ for the pl400 or whatever. It’s a joke.

Don’t ever buy a product from them. Shipping was 5-7 business days. I never received my product. They also didn’t inform me about the status. I have tried to contact customer service, but they didn’t respond.

DON'T BUY ANYTHING FROM THIS SCAM COMPANY. I don't know if the good reviews are paid by Vertagear or what. Customer service does not exisist, they don't respond to e-mails or social media messages. Nothing. Seems like everybody is saying that, I should have checked reviews more thoroughly before buying, huge mistake.

Wish I had checked reviews before buying my $1000 chair from them...Bought the Trigger 350 and it's been 3months since they've approved sending a replacement part but they don't provide updates without being prodded (sending facebook messages seems to be the only way to get a response) and like others have said, they just keep apologising for delays and stating they are working on it. I've had to buy a new chair and reading the other reviews it looks like i might as well junk my $1000 chair because they will not be replacing my part...

Bought it VERTAGEAR - S-Line SL2000 Gaming Chair - Black & Red 2018. 08/2021 Reclining angle mechanism is get broken. I was asking to buy new one, they send me one and I've paid 50 euro for that, but when received was wrong part. I contact them and they sad that my chair is under warranty and I should not paid for that and they will send replacement part and issue return label for wrong part sent. Since then more then a year , after multiple conversation online every time I was promised , that they will send . Nothing happened. Poor customer service, last contact with them was 2022-07-11 and even ignoring me.Really AVOID this retailer.

I purchased P-line PL4500 gaming chair in 2020, a year later one of the wheels broke and then the others started to become loose. I contacted their customer service who said they would send me out a new part. I still have not received this part and have been liaising with them for just over 1 year. They said there were delays with delivery but they have since stopped replying to my emails. This company is a fraud and I would not recommend them to anybody. Complete liars and waste of peoples time and money!!!!!