verniershop.comReviews of verniershop.com

Did not receive what I ordered which cost $138. First customer service person could not understand my Texas English so hung up. Second person told me to return the item received & I would be charged a 15% restocking fee. Postage to return incorrect item cost me $18. They received the item on 1/20/26 & it is now 2/4/26 & I still have not received a refund.

It sounds like a similar experience to others…it markets itself as US shop, but took weeks to arrive from China. Communication on the shipping status was majorly lacking.We used ApplePay & thank goodness because we received several fraudulent charge attempts after purchasing from this site. As others have said, we also automatically got charged for the extra “warranty” but when I emailed, they removed the charge right away. The product ((2) gold, cordless, touch lamps) are pretty but one malfunctions, automatically turning on, so runs down its battery & needs recharging again. It’s extra frustrating because with two lamps, it’s ideal they work together. Thank goodness we got them on sale.

Earlier today, I placed an order for a dress. During checkout, I selected the “No thanks” option for Ultimate Protection; however, I was nevertheless charged the associated $9.95 fee. I initially sent an email regarding this issue and then contacted the 24/7 customer service line for assistance when I saw this was an option. During the call, the representative provided no greeting and abruptly instructed me to hold. After several holds, the interaction escalated significantly. When I requested clarification and later asked to speak with a supervisor, the representative stated that she herself was the supervisor and responded in a confrontational and inappropriate manner. The language used during this exchange was offensive and wholly unacceptable in any customer service setting.

I ordered a small electronic that was apparently from a 2nd party. Somehow I also automatically paid for a Lifetime Warranty which I didn't want, so made my first phone call. Items were supposed to be US made, but it was shipped from China. After receiving, emails indicated they would help with set up. But when I called the customer service number which they promoted, person was very rude and said to email for help. The whole thing turned out to be a bust, and then to top it off, somehow I was enrolled in their 'Rewards Club' for another $39.99/month. When I called to cancel that, the person was again very rude and actually hung up on me. Third call, he said they would reimburse. We will see.

The product I received was of poor quality, plastic wall lamps that barely hold a charge and took twice as long to get to me as they said. At checkout, I said I didn't want shipping protection but they went ahead and charged me $9.95 for it. A month later a mysterious charge for $39.99 showed up on my credit card statement, I don't know what for as I never approved it.

0 Stars Company is a scam. They charged for the order then I received a bill from a third party service for the same item. They said they do not use the third party but the third party had all of my information.

I ordered an outdoor antenna on January 2. Contacted customer service today January 23 about an update on my order. Received a reply saying my order was canceled . I never canceled it but I’m glad it was. This company has very poor communication. I would not recommend ordering anything from them.

The company charged me for a subscription. I did not authorize. I don't do business with unethical charges.