verniershop.comReviews of verniershop.com

I had high expectations from the design, but the quality just isn’t there. It feels like something you’d get from a bargain shop.

They charged me 4 times for the same pair of shoes. And, charged me for insurance in which I never asked for. Very sneaky. I called 5 times before they finally said that they will refund the money. If I didn't keep up on them, I never would get back my money. I'm still waiting for the return to my account. They said it takes 10 days. It's a shame because they had nice shoes at great prices. I learned my lesson with this company. And, to note, the customer service team are nice and helpful, but they are just the middle guy, they can't give the refunds. I hope I get it.

Awful experience. Random recurring charges for 2x the order price, terrible and rude customer service (if you can wait 20+ minutes to be answered). Shoes are sized wrong, and returns are not possible.

I googled Merrill sandals & somehow ended up on this site which I wasn’t aware of until I ordered. The sandals came weeks later & are totally inferior product. The sole is flat, the sandal is wide & fits poorly. I would never use this company again.

I ordered one pair of footwear and it automatically processed two pairs of the same. When I tried to call their so called 24 hours customer service, it keeps hanging up. I wanted one pair only. And on top of that the order is still sitting there. No option to cancel on the site of course. Update on this, the extra order was cancelled. I shall wait for delivery of the original order to edit this. Thanks

Website experience was smooth, but once I placed the order, everything went downhill. Delayed delivery, no proper updates, and average quality.

I ordered a standing desk from verniershop. This thing is a pain to set up and wanted to send it back. The product's webpage says "30-day returns". I emailed asking to return it and was told sale items are final and they offered 30% back. I sent a screenshot of the page showing "30-day returns" and they offered 50% and then 60%. I'm on hold with the 24/7 (supposedly) customer service line right now so I can talk to someone (first in line and have been waiting 20 minutes). I always look at reviews before purchasing something online. All reviews were 5 stars. I tried to write a review but couldn't change the star rating. I asked how I can change the star rating and never got a response. They advertise that this company is owned and operated from the USA but my product came from overseas and the reps that I have spoken to on the phone have a foreign accent. It's very misleading. Shortly after I purchased the desk I got 2 alerts from my bank that there were suspicious charges and they closed my debit card. IDK if that was a coincidence or not...

Avoid at all costs! I ordered a desktop sand art piece. It took weeks to arrive, even though I live near Raleigh. It was shipped from China - apparently on a slow boat. I received an e-mail saying the slow shipping was due to tariffs. Perhaps keep some inventory in the US?? The major issue is that 19 days after my order for $47.46 was processed, an additional charge of $39.99 was made to my credit card. Around the same time, some other unauthorized charges were made, so Visa shut down my card and sent me a new one/new account opened. I tried calling the merchant listed for both charges (Zentrasport, not Vernier) and after MANY minutes of holding, reached someone with marginal English skills who said the charge would be refunded. I explained that the card had been closed but he said it was no problem and the refund would still go through in 2-3 days. After over a week I called back and went through the same painful hold process and was again assured it would go through. I am still waiting to see. In the meantime, I noticed on one of the confirmation e-mails for my purchase the following note in small print: "Rewards Club: If you have selected too be apart of our rewards club welcome! Billing starts after 19 days at $39.99 per month. Please use code REWARDS50 too avail of your 50% off - please note if you didn't select rewards this code will not work + once you unsubscribe this code will become invalid." So my guess is that they are enrolling people in the "Rewards Club" without permission. I never agreed to join the club, nor did I receive 50% off. Sounds like a quick way to make $39.99 off of a lot of people who don't check their credit card charges. Again - avoid dealing with this merchant!