Verishop Reviews | Read Customer Reviews of verishop.com

Verishop Reviews | Read Customer Reviews of verishop.com

Verishop reviews

Showing 3 reviews with 2 stars · Clear filters

Matt D.
Dec 22, 2022
Terrible customer service
Terrible customer service. Hid their no return policy for sale items and pushed hard to sell certain items on a mobile website. Customer service dragged their feel for 2 weeks and didn't offer any resolution except "sorry". I even offered to pay my own return shipping. Triple check their terms as it's a sneaky brand I certainly will not recommend them to others.
Response from VerishopDec 22, 2022
Dear Matt, I’m very sorry you feel frustrated. I see our hard working customer care agents responded to your first correspondence within 3 hours and 4 times total across the 7 days. Thank you for your patience. Regarding final sale: Once our merchant has marked an item final sale, the product detail page and cart automatically post RED HIGHLIGHTED MESSAGING that the item is final sale. We truly do our best to be as transparent as possible. However, we will take your comments back to our user experience team on how we can do even more. Meanwhile, I would love to make myself available if you would like to discuss further. Please feel free to contact our customer service team and ask for Cate so they can put us in touch directly. I wish you a happy holiday!
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Rosemarie
Apr 23, 2021
I received an item that wasn't the same…
I received an item that wasn't the same as advertised. Please check your items thoroughly, take pictures of the item you ordered (to compare with what you get) keep your tags, any wrapping and box it came in. Although customer service was quick with resolution, their items are not inexpensive and the consumer should get what they ordered, it’s an inconvenience. I will not order here again.
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Francis
Mar 23, 2021
Slow shipping and customer service
Customer service is professional but lack any real tools to help shoppers. I ordered an item on a Friday, and by the following Tuesday, the order was still "processing". A quick chat with customer service revealed that they don't process orders on the weekend. And then it takes 2-3 business days to process before shipping. Meanwhile, plenty of smaller shops process orders 24/7 and offer 1-2 day shipping for free. Customer service couldn't cancel my order, so that's an added pain point of processing a return, if/when my order arrives. You're better off shopping elsewhere.
Response from VerishopMar 25, 2021
Hi Francis, We are sorry to hear that your shopping experience with us did not meet your expectations. As noted in our website, at the moment we do not process orders over the weekend but we are looking at the possibility for the near future. We are proud to offer an extensive variety of product choices to all our customers. We work with hundreds of small and large companies that have different fulfillment and processing times. Therefore, the processing and expected delivery dates are indicated in your cart, as well as at the checkout page to ensure awareness and avoid disappointment. If we can be of further assistance, please reach out to customer support team, we will be pleased to chat with you. We appreciate your feedback.
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