Verishop Reviews | Read Customer Reviews of verishop.com

Verishop Reviews | Read Customer Reviews of verishop.com

Verishop reviews

Showing 20 reviews with 1 star · Clear filters

Paul L.
Sep 28, 2021
It’s been weeks since I placed in order…
It’s been weeks since I placed in order for a pair of Docs (2nd day air) and I have no idea where they are. Verishop has not replied to customer service emails, the customer support phone number goes directly to voicemail (who does that?), and the online chat leaves tells you to email them LOL. I guess there’s a reason why I had never heard of Verishop. My advice is to avoid them at all cost. Verishop if you are reading this - where are my boots???
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Meghan
Sep 17, 2021
I give Verishop NEGATIVE stars
I give Verishop NEGATIVE stars - they are TERRIBLE and should be called Verish#tty. After having no information about when my item was going to arrive, then triple confirming (email, phone, text) that a $400 dress would arrive in plenty of time for the event I am attending, I got a cancellation email - 4 hours after an email that said it was on its way. No explanation. Nothing. I called to let them know what a lurch they left me in, because I have no time to find something else 2 days before the event, and they just said... "oh, well it must be an inventory issue on the brand's end." DON'T BE FOOLED. They are terrible.
Response from VerishopSep 20, 2021
Dear Meghan, Our sincere apologies for the issues that have occurred with your order. We work with a variety of partners to provide a wide variety of products to our customers. While rare, in some cases, we experience unexpected inventory issues. We are truly sorry for the inconvenience this caused you. Our team has provided you with a Gift Card as a small form of our apologies but if there's anything else we can do for you, please contact us and we will be happy to assist. Respectfully, The Verishop Team
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Jules C.
Jun 9, 2021
Poor traceability no accountability for…
Poor traceability no accountability for shipping process and delivery times even with expedited 2- day shipping. Do not believe what their website tells you it is completely inaccurate and UPS confirmed that they did not ship 2-day.. it was shipped via ground. I ordered the package on a Monday, at ordering it stated it’s be delivered by Friday but now arriving the following Monday ... A FULL WEEK LATER from when I ordered with 2-day shipping. When I followed up with Verishop customer service they claimed it was shipped with 2-day however after an hour trying to contact a human that could help me at UPS (Verishop offered no assistance) and finally get a supervisor to assist we confirmed the package was NOT SHIPPED WITH 2-day as stated and there was no real option to intercept/reship and get it by the needed date. Shame on me for not reading these reviews sooner. I could’ve ordered direct via seller web site and cut out the middleman. Would never use Verishop again.
Response from VerishopJun 10, 2021
Hi Jules, Our sincere apologies for the issues that you have experienced with your order us, it is certainly not up to our standards. Unfortunately, due to a system issue, your order was shipped ground instead of the 2-day as it was designed to do. Our team tried to assist but it was difficult once the order was already shipped, hence we issued a partial refund and future discount to the less than ideal situation. The issue has been now rectfied, once again our sincere apologies. Respectfully, The Verishop Team
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Kenny
Mar 11, 2021
Worst customer service ever
Worst customer service ever! I never received my order. It has been more than a week and they haven’t done anything to resolve the issue and give me a refund. Seems like they like to hire rude and unprofessional people since shopping with Verishop has been a nightmare. I’ve had customer service reps closing the chat and ending calls without even apologizing for the situation.
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