Erienne S.
Never received my order
Never received my order. I have sent sent several messages to customer service, Carla (the CS manager) who rudely dismissed me and chose to ignore my emails. This company was has almost $400 of mine and never got what I paid for. PLEASE CONTACT ME!! I have sent a two page detailed letter to your support email several times, no one will reply. REPLY- the photo that is attached to the delivery receipt is NOT my residence. Your team admitted the item was not delivered. Stated there was a delay and had no tracking info to provide me on the day the so called delivery was made. Furthermore. You have not reached out to the carrier to verify anything . Had you yu would have verified this was not my residence.I was told by the customer service rep that you are an e-commerce website and the item was shipped by a completely different seller ( CosBar) and that CosBar would have to verify the information with the carrier. I asked several times for the so-called proof that was provided to you, verifying delivery to my address and was ignore. Imfact I wasn't emailed back after weeks of being ignored until posting this review. I have chat transcripts from the conversation on said date of delivery with your team stating that there was no shipping or tracking information to provide me with because the item had some sort of shipping delay. I was told the seller had to be contacted and offered a refund at that point. This conversation happened with out me knowing that item had shipped modelers delivered as there was no info available. Please let me know where I can send my proof to. I can not believe I was scammed by this company. $400 is a lot. I was never told anything g Bout needing a police report. That would not be applicable stolen, misdelivered or not delivered at all are three different issues. You have access to the correspondence with customer service rep and therefore see there was some sort of mix up. How do I pay you for goods and you use a third party to send the item, who never provided any shipping to me the customer or you and suddenly go from no info to delivered and provide a random photo. That's theft!! I have the chat transcript
Response from VerishopSep 3, 2023
Hi Erienne, I am so sorry that your item went missing post delivery! I assure you that the team has spent a lot of time digging into the matter and I promise that you are not being ignored. Upon speaking with our carrier, they have verified your address and submitted images of your delivery to that address. I believe the team already shared those pictures with you during your multiple exchanges. We even took the extra step to confirm that the pictures matched your address location. So it appears that the item may have been removed from your address after delivery, which (if taken without permission) is considered theft versus a lost package. As my colleague may have already explained, thefts need to be reported through a formal police report. After your police report is filed, please feel free to have them reach out to us and we will be happy to submit the pictures we received from our carrier plus the additional images we received through address verification, as well as any other written documentation of confirmed delivery. We’re here to help!



