VerihealReviews of veriheal.com

Response from VerihealDec 8, 2020

Hey Joseph, Thank you for the review. We're going to request more information from you here through Trustpilot. If you could kindly send the requested information over we will have a manager reach out ASAP to assist you with the issue you mentioned. We look forward to helping you further. Thanks Joseph!

Response from VerihealDec 8, 2020

Hey Michelle, Our team is saddened to read your review of your experience using our platform. We want to clarify that our money back guarantee is based completely on having your appointment. If the doctor you see does not approve you, then we issue a refund in full. As for our cancellation policy, that is a different story entirely. Our terms explicitly state in subsection XX: Any fees that the Company may charge you for the Application or Service are due immediately and are non-refundable. In the event that you do receive a refund, there will be a $39 cancellation fee assessed. In the event that you miss your appointment and do not notify us within 48 hours, there will be a $50 no show fee assessed. The Company does not have to refund you for any charges or fees you have paid no matter what the scenario. The Company reserves the right to refund you if deemed necessary. This no-refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Application or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing. You can review our terms in full here: https://www.veriheal.com/terms-and-conditions/ Let us know if anything about that is unclear. Thanks Michelle!

Response from VerihealDec 8, 2020

Hello Kelley, We are terribly sorry to hear about your negative experience. It seems as though there might be some misunderstanding in what number to reference in your paperwork. No problem though, we would be more than happy to assist you in these final stages of getting your medical card. Our team has requested more personably identifiable information from you privately here through Trustpilot. Please provide that at your earliest convenience so that we can locate your records in our system. Veriheal managers are on standby waiting to assist you further. Thanks Kelley! We look forward to resolving your issue. Edit: The number on your recommendation is system generated by your state's DOH. We've tried calling a few times this morning but it keeps going to voicemail. Know that our team is actively working to resolve this for you. Edit 2: Our managers have informed us that you may have been using the wrong number on your recommendation. If you could kindly check back with us when you try again, we'd appreciate that. Thanks Kelley!