VerihealReviews of veriheal.com

Response from VerihealApr 2, 2021

Hello there Nancy, We are troubled to read your review about the experience that you have listed. As a patient-focused platform at the forefront of the cannabis movement, we pride ourselves on being able to provide a top notch service to hundreds of thousands of patients across the country. We are struggling to understand exactly what your issue is here. It would seem that possibly your recommendation needs some adjustments? Regardless, we are going to request more identifiable information from you here through Trustpilot. It's hard for us to gather any information from this review to help you. If you could return the requested information at your earliest convenience, we will put our managers on this right away to investigate and fix as quickly as possible. We look forward to resolving whatever outstanding issues there may be right away. Thanks Nancy!

Response from VerihealMar 31, 2021

Hey there Matt, We are terribly sorry about the experience that you have received in the final stages of using the Veriheal platform. Our team takes great pride in the work we are able to do for thousands across the country. After searching for your name in our system, it has returned several results. Thus, we are going to request more personally identifiable information from you here through Trustpilot so that we can escalate it to our managers for immediate review and resolve. Again, we are deeply apologetic that you had anything but a stellar service. Turnaround is usually fairly quick in most states, sometimes up to a few days. It would appear from your review that your appointment was only 3 days ago, so we look forward to fixing this for you right away. If you could return that requested information at your earliest convenience, we'll get it sent up the chain. Thanks Matt! Edit: Hello again Matt. Thanks for supplying that information. The doctor that you consulted with has informed us that they received your additional documentation and they have successfully registered you into your state's program. Please do not hesitate to reach out if you have any additional questions or concerns. Happy to help. Thanks Matt!