VerihealReviews of veriheal.com

4.61,971 reviews
Clinics
1700 E 17th Ave #200, Denver, Colorado

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Veriheal

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About Veriheal

Veriheal is a leading health technology company connecting patients nationwide with licensed medical marijuana doctors. Backed by an experienced team of over 75 experts and a network of more than 400 physicians, we simplify the process of obtaining medical cannabis cards while operating in full compliance with all HIPAA requirements. To ensure patient peace of mind, our company policy guarantees a full refund if a patient does not qualify for treatment.Our mission is to enhance lives worldwide by improving access to alternative medicine through values rooted in respect, collaboration, and quality. As a trusted provider and champion for alternate healing, Veriheal delivers innovative solutions that make a genuine difference. We recognize that the wellness journey extends far beyond just obtaining a card; it is about fostering deep understanding, embracing personal choices, and delivering personalized care. Driven by this purpose, Veriheal remains fully committed to dismantling barriers to medical cannabis access.

Veriheal (veriheal.com) has 1,971 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: veriheal.com
Website: veriheal.com
Category: Clinics
Location: Denver, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Richard

Jun 6, 2021

This was the most stressfull worst…

This was the most stressfull worst experience with a large company. Staff are un-educated on the product and how to help people. There answer for everything is check your email, they dont understand thats what a portal is for. If you ask to talk to a supervisor they dont have one and you will never get a response from the executive team they ARE A BUNCH OF COWARDS THAT WILL NOT CALL YOU BACK. IF YOU ARE NOT HAPPY TOUGh LUCK YOU ARE SCREWED.... GOOD LUCK IF YOU CHOOSE TO USE THEM. AND I FOUND OUT ITS CHEAPER TO DO IT YOUR SELF. WAIT FOR THE EXTRA FEES. ———- Veriheal, you have got to be kidding me I have been trying to talk to someone in management for quit sometime now. I have an email with two of the same document sent by your staff that has My Name in stead of the DOCTOR NAME, this was sent back by the State of ARIZONA WANTING TO KNOW WHY IF I WS THE DOCTOR WHY AM I ORDERING MY CARD OR WHO IS THIS DOCTOR FILLING OUT THE FORM WRONG. I have ask for a supervisor several times AFTER BEING TOLD IS WAS GETTING A FULL REFUND AND THE YOUR NOT GETTING IT. AND THE NEXT SEVERAL TIMES I CALLED I GOT HUNG UP ON. That in itself is the most disrespectful on all their parts and if work for me would be dismissed no questions asked.

Response from VerihealJun 6, 2021

Hello Richard, We are very disappointed to read your review and hear about this experience that you have had. Clearly this has caused great negative emotions for you and that is simply unacceptable. To this issue here, we’re struggling to understand exactly what is outstanding in your case. You mentioned a product, but we provide a service so we’re curious as to exactly what is happening here. Furthermore, we have several managers that are available throughout the week and when patient inquiries are urgent or cannot be resolved at the customer support level, it is always protocol to move those up the chain. Because we can’t locate you on our system by just a first name and your inquiry hasn’t helped us identify the actual issue that needs resolution here, we have requested more identifiable information from you through Trustpilot. If you could kindly return that information at your earliest convenience, we will get to the bottom of this right away. Thank you! Update: Hey Richard. Thanks for submitting the requested information. Our managers have informed us that the refund has been submitted. The issue with not being able to submit a refund initially is that our refund policy is if someone is not approved, but since you were approved, our system wasn't allowing our agents to process it. Tickets had been filed to get your recommendation amended, but we have proceeded with the refund at your request. This does not excuse the service that you ultimately received and we are looking into this very heavily in an internal audit of the situation as the experience you are describing is simply not acceptable. As a leading tech platform in the space, we take great pride in being able to service hundreds of thousands of patients across the country with an exceptional service, and the fact that you did not receive that is unacceptable. You should have a direct line with a manager now (Bryan who you spoke with early) if there is anything else outstanding.

About Veriheal

Veriheal (veriheal.com) has 1,971 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: veriheal.com
Website: veriheal.com
Category: Clinics
Location: Denver, Colorado
Listed on Five Star Index: 2026