VerifoneReviews of verifone.com

As a small business owner, and a franchisee, I had to sign up for online payments with Verifone. Found out that they have been sending money to the wrong bank, a completely different bank account (I did send correct details). They refuse to do anything about this. To make it worse, I’ve had to sign a new contract with them for £1680 (plus a percentage of all transactions) over the next 12 months when they know any money collected will be sent to another business. Formal complaint resulted in a series of nasty emails from them confirming that although they acknowledge the money will not go to the correct account, they will continue to send money there, and charge me for doing so. Their are separate pages for Verifone and Verifone UK, but pretty sure they’re the same company- suppose it helps to dilute the poor reviews. I’ve followed all complaints procedures, and I just don’t know what to do now, or who to turn to.

We have been a Verifone customer for several years and while the products are secure and industry-leading, poor support has always been a constant of this company no matter who owned. The current owners (Francisco Partners) have done nothing to improved the situation. Always long hold times, always CSRs that don't understand the products. The call center is Filipino-staffed and while they are not too difficult to understand when they speak - Verifone seems to not put much effort into training.

Local cinema use this pointless payment processor. Bought tickets and at the end it said “payment cancelled”. Only after I went through the process again did I receive my tickets. Checked my account- money has been taken twice. Contacted Verifone who did not even acknowledged my email. Waiting in a long Q at my bank now, hoping they can get my money returned.

After four weeks we are still waiting on a workable machine to take payments. The first machine arrived and was not set up correclty so waited again for another. That one turned up with no instructions and just an old second hand machine covered in scratches, received another machine yesterday and still cant get it to work correctly. We were sold a machine that we could scan barcodes and store information on prices on but how you do that i have no clue as the instructions are next to useless and no one seems to be able to help. This evening i have managed to take a payment on the machine however i cant refund it back onto the card as its now asking for passwords which again have no idea what they are as ive not set up any passwords for the machine. We have events all weekend and so it'll be back to using the current sum up and izettle machine which is far more reliable and so far easier to use!

Companies like Verifone are happy to take all your personal information and then refuse to offer a service without any remit. They pretend to operate in the UK but if you actually apply for a card terminal you are in dealing with the German part of the company. I have had go to the ICO and the FCA as I want answers. The crux of the issue is that companies like this promise the Earth and basically harvest your personal information. I have formally asked the reason for refusal and to have all my personal info removed off their systems. So far they have refused or hid behind German law that means nothing in the UK as we are no longer in the EU!

2 checkout did not issue me payment on the due date WITHOUT any explanation or notification. Waiting for anybody to answer

VERIFONE has a bad partner! Why did you buy www 2checkout com? Disgusting company. And apparently, there are a lot of fraudulent transactions. 2checkout.com gave me big problems. Inquiries are answered in a few days. I wrote down everything that happened in detail. But there is still no solution. And again there is no response from technical support for several days. Who can help me from VERIFONE ???

no service- timewasters they just ignore you after asking for LOADS of info and details and papers and BECOME UNRESPONSIVE COMPLETELY. Only got canned replies; extremely hostile in their replies and after my complaints here THEY CLOSED MY ACCOUNT! update: proof of their incompetence; their canned reply here was (Please reply to our latest email, in order for the review process to be resumed.) to which I replied already 5 times for over two weeks with no response!!!!!!! update 2: I did not receive anything- all your side became unresponsive - you then CLOSED the account - not truthful or business like. GLAD I LEFT!