james a M.
This company was opaque unless asked
This company was opaque at their point of purchase about the Chinese New Year’s delays. They kept sending me many emails about what I would get what I could get and what’s coming tomorrow not one of those emails included the delay that my order would have, they in fact it did not inform me until six weeks after I asked because it was over due by all the information I could find on their website. Now they keep sending me things trying to make the things correct while not even acknowledging the simple fact that they did not inform me of their product delays when I spent money at the time of purchase. Then a shipping label was printed and locked into FedEx tracking without FedEx, receiving the package, and it’s set for two weeks. When I asked to talk to me about this, they said they don’t just print shipping labels even though FedEx website and FedEx themselves it said they just printed the shipping label and they were awaiting the package. They also claimed to be completely and totally transparent with me however, being transparent means the process is visible for me to see. I don’t have to ask questions because I can see everything that’s going on. The company has fought back against this review. This is the fourth time that I’m writing the review they tried to offer me $100 in a response to redo the review now the response they listed below says that they were just giving me $100 to make it right but what they didn’t include in there and what’s cut off from the message was the link to redo this review and up their star rating. I am not going to give them a good review. They did not give me the information I required unless I asked them there’s no file language in this review. There is nothing that breaks trusted pilot review, but I’m sure that they’ll try to make this hidden again. I will not stop until this review is left up there for other people to see and for you to learn, you, cannot treat your customers like this. I don’t care if they spend one dollar or $1000. You need to let them know everything that they’re going to have to put up with when they’re buying from you and not telling me about a four week delay with the time I purchased my product is unsatisfactory. I would also like to point out with even your four week delay included in there the product was almost 3 weeks late thank you. I look forward to redoing this review again.
Response from Venus Love DollsMay 4, 2026
Hello James, We sincerely apologize for the delay with your order and understand how frustrating that experience must have been. We made several attempts to reach out via email to address the situation and offer a resolution. However, we would like to clarify that we did not offer any form of payment or incentive in exchange for changing your review. For transparency, we’ve included the original message we sent below. Our goal is always to resolve concerns fairly and improve our service, and we regret that your experience did not meet expectations. Email we sent you on Apr 23, 2026: Hello James, My name is Amir, and I am the Operations Manager. I have read your review and would like to sincerely apologize for the delay in your order. We acknowledge that there was an operational inefficiency in communications; however, we have maintained full integrity throughout the process. Please note that we do not simply print FedEx labels. Your order is custom-made, and tracking updates will only appear once the package clears customs or once FedEx takes possession of it. Unfortunately, due to the Chinese New Year period, there are unavoidable production and shipping delays of approximately 3–6 weeks, depending on the brand of the doll. Please note that this delay would apply regardless of the company used to make the purchase. That said, we are committed to providing high-quality customer service. As a gesture of goodwill and customer satisfaction, I would like to offer you a $100 refund. Please let me know if you would like to proceed. Amir,