Venture Van LinesReviews of venturevanlinesmoving.com

This company is a freakin joke. Called to set up a move from North Carolina to California Bill Berlington was the sales rep. He was very cordial at the time and said if we had any questions just to call him on his personnel line. We paid our deposit and then from there all hell broke lose. The move was suppose to start on June 29 or June 30th being the final pickup date, well nothing showed up. Then a text we will be there on July 1st. I guess they send texts out because they damn sure don't answer calls. Well July 1st came and still no movers another text we will be there July 2nd. The movers showed up and put five items on the truck and said we were over the cubic feet already and said they're not loading another item. Contract stated 684 cubic feet, I know 3 dressers, washer, dryer don't even come close. The movers said well we will unload your stuff for a fee of $850 we said the hell you will. We contacted Kate and that was no help, we had to get law enforcement involved to get the movers to unload the items with no help from Venture Van Lines. They took the deposit of $982 and refuses to give it back saying we cancelled the move but the movers wouldn't load the belongings. I have sent emails and made phone calls with no response on emails. I have made phone calls and sometimes they answer but then they hang up. They refuse to talk to me and they say this a Veteran Owned Company way to take care of Veterans. I say this is a freakin SCAMMING COMPANY that says one thing and once they receive the deposit you're tossed out to the wolves. I wouldn't recommend this company if life depended on it. We finally rented a 16 ft box truck from Penske and done it ourselves with room to spare inside if we needed it. This Company is Venture Van Lines LLC 1499 Forest Hill Blvd Suite 113 West Palm Beach, FL 33406 Phone: 561-725-7431 DOT #: 3909223 MC#: 1442519

Moving is never easy or smooth. Jack and his team at Venture Van Lines Moving made it seamless. Communication throughout the process was excellent, from the virtual walkthrough to moving day and beyond. The fellow who wrapped the furniture was an artist. Office staff stayed in touch all day and the crew chief looked after all the inevitable day of issues. never left hanging or wondering about timing. Response time to our questions was almost immediate. Questions were answered professionally and promptly. Thank you for making a stressful time less stressful.

Biggest scammers. Tony will lie to you to get the contract signed and once you sign and pay deposit you’re at the mercy of the outsourced moving company who basically gives you a new estimate. And Kate the manager is useless too. Avoid at all costs. If you’re moving in Florida, by pass venture van lines and call Crystal movers directly.

SCAMMERS BEWARE. These reviews are fake bought reviews. The one stars are the actual reviews of customers they scammed. I was scammed out of a $1,000.00 deposit. Tried to cancel in the 72 hour time frame and Jack, Don, Katherine are trying to reassure me to not cancel. I went to the bank and put in a dispute with services hopefully I will get my money back. They are a brokerage that collects a high deposit for finding you movers. YOU ARE RESPONSIBLE FOR ADDITIONAL HIGH PRICES FOR MOVERS. DO NOT TRUST THESE SCAMMERS

My initial interaction with Dennis was helpful and pleasant. All other interactions have been severely lacking. We had a myriad of issues with them as a broker. The quote they gave was increased by the contracted agency by 4000. They only accept cash app, and electronic checks as far as I am aware. They may take credit cards but I was told my move date was happening too soon for them to accept a credit card. We had issues with the contracted company, and ultimately told them to leave and not come back. I then contacted the company the Monday immediately following our move date and was told to expect a call back from the owner/head manager that week. I never received a call. I spoke to two separate customer service reps the second week of May and one Manager before I spoke to the owner/head manager. Who I was told was going to call me, however, I called after waiting until their close time. She then told me the 1200 dollars is not eligible for refund because it is outside of the 3 day refund window, fine, I read that in their contract. The 1800 dollars reportedly goes to the contracted company and is not eligible for a refund because of that reason isn't eligible for a refund. The owner told me she would call the contracted company to see what she could do, and would call me back after the weekend with an update. I am still waiting to hear back. The bottom line is I hired a company to help me move as I have three small kids and my husband drives long haul. I received no help from them when things with the contracted company got weird, and have had a terrible time getting a hold of anybody now that they have my money. I have filed a complaint with the BBB.

Chris and Jackson were a great team. They got here on time. Very polite and fast workers. I would recommend this company and these guys.

Thank you Venture Van Lines! You made my entire moving process a complete breeze. From beginning to end, this could not have been any easier for me. I felt completely taken care of by all members of staff and will be giving out your name to friends who are faced with a stressful move in the future!

Very helpful staff! Easy process. I received my items fairly quick as well. Thanks Venture Van Lines