Velvet CaviarReviews of velvetcaviar.com

Avoid this company—predatory practices and awful customer service. I ordered a case and matching battery pack that were listed as in stock and supposed to ship in 1-2 business days. Almost 2 weeks later, nothing had shipped, and their AI customer service kept giving me the same ‘still processing’ response. When I finally got a real person, they told me the case was actually out of stock—something they never notified me about and honestly probably never were. I asked to swap for a different style, and they replaced it with a design I didn’t ask for. Now, they’re ignoring my requests for a free return label, even though this was their mistake. I shouldn’t have to pay to return an item I didn’t want. Zero transparency, terrible service—don’t waste your money.

I got excited when I saw the cute case online for my phone to this company. I read this short little cute little story of the founder. Anyhow I ordered a phone case it was my birthday it was so excited it was so cute got one of those little ring thingies to go with it. I even splurged and got the priority because normally I don't do that I just wanted it for my birthday you know and I got a brand new phone that I waited till my birthday that I bought. I didn't want to crack the case and I'm notorious for cracking the case day one or day two so that's why I ordered this case it said it was really durable I read all the reviews and whatnot. Well the day came and went no phone case mind you I paid $10 for 3 days 1 to 3 days excuse me for it to get here. It should have came on the 13th of February 2025. Here we are the 20th and I haven't seen it yet. Contacted the company because sometimes they're scams you think they're legit and they're not. I asked the company for $10 for my priority back if I ever got my product. They sent me an email saying they could not issue me a refund at this time although they offer me $10 store credit like I would ever lmao trust them again with $1 of my money.!!!!! I'll comment on here again if I ever get my phone case and the ring thingy. It really sucks too because I thought it was a cute little website with all these cute little cases I had high hopes for it too disappointing very disappointing!

I've always been a fan of Velvet Caviar phone cases, however, I fear that the company has gotten incredibly shady. Firstly, when I was on their website ordering my case, I was sure I clicked to purchase an iPhone 15 case. However, when my order confirmed, it stated that I bought an iPhone 16 Pro Max case instead. I was super confused because I could have sworn I toggled iPhone 15. I did a quick research on Trust Pilot and this happened to other customers. I'm still not sure if it was my mistake or a website glitch. Anyway, moving on. Immediately after realizing my error, I emailed customer service so that they could switch out my case before it ships out. An AI Customer Service agent reached out saying that I emailed them early enough that it would be more than likely possible and they would get back to me in a day to confirm. I didn't hear from them for 3-4 days, so I emailed them back. Then a real person messaged me to say it was too late and that my order had already shipped but that I could issue an exchange once I get it. It took 2 weeks to get my order. I opened it up and it was sadly an iPhone 16 case in a bent box that wasn't properly sealed and had previously been opened. The other items (iPod case and iPhone ring) I ordered were properly sealed. So I went on their website to start the exchange process. The website states that they provide exchange and return slips. However, when I entered my Canadian address, a message poppped up stating that they don't issue exchanges or returns to Canada!! So I emailed them back and again, an AI agent said that they'll forward my email to a real person to start the process and I should hear back in 3-4 days. Now they're telling me that I need to send the product back to them with my own USPS First Class or Priority slip to receive anything back. So I need to pay MORE MONEY to get my money back and in the end it's just not worth it. I feel like I've been scammed.

I was a big fan of VC. All my phone cases were VC. The quality is crapy now, look and feel cheap. Very disappointed

BUYER BEWARE!!!!!!!!!!! Steer clear of ordering from this company because trying to get any type of appropriate Customer Service is a JOKE. There is no Live Chat option, there is no phone number listed on their website and when you send an email they tell you it will take 2-3 business days to reply? WTH I am looking for a full refund for my order but I highly doubt I will get anywhere. Items were not as described and case was scratched and looked like a previously returned item TRASH

Ordered a phone case December 27 everything was going fine. We had a snowstorm didn’t receive my phone case. until mid January opened it immediately it was the wrong size from my phone. It is now February 6 multiple emails AI generated emails supposed real customer service people pictures sent everything they asked for sent link sent for return from the company didn’t work and now I get an email saying that, I need to send more pictures and proof because it’s past time I’ve been dealing with you For weeks now and all of a sudden we have to start from the beginning. This company is trash. I’ve dealt with them for years no problem until you have to return something or they make a mistake and you blame the customers that’s not how customer service works.

I’ve been waiting three months for my order, but it was returned to them three times. They refused to refund me after the first return, and now it’s been sent back again. I’ve contacted them countless times, but they won’t respond.

Order never arrived. Tried to contact company 4 times. Never heard back from a real person. This is a scam and the site needs to be taken down. I’m out of 60+ dollars for my entire order.